SLAs

Service Level Agreements time how long a task meets a certain condition, and is primarily used to ensure that tasks are handled within a pre-determined time limit.

SLAs define the following conditions:

  • Start Conditions
  • Pause Conditions
  • Stop Conditions

Once a task meets the Start Conditions, the SLA will time how long the task remains in that condition (unless it meets Pause Conditions). The timer will end if the Stop Conditions are met. If the time-limit is passed, the SLA will be marked breached.

Notifications can be driven off of the SLA to warn interested parties as the time limit approaches.