Get started with a ServiceNow instance on your mobile device

Use your mobile device to access an instance in a web browser or the native app.

Before you begin

You can access your instance from a web browser on your mobile device or from the native mobile app. Download the native app from the iTunes store or from the Google Play store. Make sure you are on an instance using Geneva patch 6 or higher to use the Android app. If you do not have access to the mobile platform, contact your administrator.

What to do

Access an instance on your mobile device
To open an instance on a mobile device:
For mobile web access, add a shortcut to an instance browser page on your mobile device.
Set up homepage favorites
Use the application navigator to find modules and applications.
Create and edit favorite modules or applications to appear as icons on your homescreen.
Use lists and records on a mobile device
View a list on your mobile device by tapping a homescreen favorite or by opening a module from the application navigator.
View a recently accessed list.
View a recently accessed record.
Add a tag to a record.
View the related list for a record.
Use Service Catalog, Connect Chat, location, and barcode scanning
Use Service Catalog to order materials.
Collaborate and stay connected with other users using Connect Chat.
Allow the ServiceNow app to access your location and camera to check in or scan barcodes.
Use an instance on a tablet web browser
When you access an instance from a tablet browser, your tablet is automatically detected. Most features that are available on a desktop instance are also available in the tablet browser. Several features have been optimized for the tablet interface.

Access modules and applications in the application navigator.

Access the following tablet context menus:
Filter search results further by searching in a column header.
Group and organize records, and find them more easily by adding labels to the record.

Next steps

The mobile UI varies depending on the device you are using and whether you are accessing your instance from the native app or from a mobile browser. Use this section to learn more about the mobile UI.