Managing tablet properties

Administrators can modify the following properties by navigating to System Properties > Tablet UI Properties or the System Properties [sys_properties] table.

PropertyDescription
Enable tablet UI. (glide.ui.tablet_enabled) Select Yes to allow users to access a ServiceNow instance from a supported tablet. Clear the check box to disable the tablet UI. This option is enabled by default.
Use tablet user interface if one of these strings. (comma-separated) appears in the browser user_agent header. (glide.ui.tablet_agents) Enter the text strings that the ServiceNow instance looks for in the user agent of the tablet. If any of the strings in the property are found, the tablet interface is used. The default value is ipad.
Brief page title for tablet interface, also used for home screen icon labels. The iOS will truncate the title to 13 characters when adding it to the home screen. (glide.ui.tablet.title) Enter the text that appears on the browser tab to indicate which website is currently loaded in the browser. The default value is ServiceNow.
Default home screen icon label used in iOS6+. (glide.ui.tablet.title.ios_webapp) Enter the text that appears when you use the Safari share feature to save a ServiceNowpage as an icon label on the tablet home screen. The default value is ServiceNow.
Appears on the right-hand side of the tablet interface header. (tablet.header.text) Enter the text that appears on the right side of the tablet header. The default value is servicenow..
Appears in the tablet footer. (tablet.footer.text) Enter the text that appears at the bottom of the tablet screen. The default value is Copyright ServiceNow 2013.
Start color of gradient for the tablet UI header. (css.tablet.gradient.start) Enter the hexadecimal value for the color at the top of the gradient on the UI header. The default value is #666666 (gray).
End color of gradient for the tablet UI header. (css.tablet.gradient.end) Enter the hexadecimal value for the color at the bottom of the gradient on the UI header. The default value is #111111 (black).
Color for text and icons in the tablet header and footer. (css.tablet.headerfooter.text.color) Enter the hexadecimal value for the color of the text and icons on the tablet interface. The default color is #d3d3d3 or lightgrey.