This topic answers frequently asked questions on using ServiceNow on a BlackBerry
How do I configure my BlackBerry device to access ServiceNow?
What BlackBerry devices are supported?
Blackberry OS version 4.6.0 or later is required which is included on the newer BlackBerry
models. To find your BlackBerry OS version, on your Blackberry, go to
to find the version. Older versions cannot be supported due to the severely
Getting response "413 Request Entity Too Large" trying to bring up ServiceNow on BlackBerry devices.
BlackBerry devices are configured to only allow files of a certain size to be downloaded.
This is typically 128K. This limitation can be changed to by your corporate BlackBerry
- Can you access https://<instance name>.service-now.com with your BlackBerry without
getting the "entity request too large" error? If you can, it is most likely a problem with
your specific instance:
- Have your ServiceNow
administrator verify that "blackberry" is still listed on the property
(glide.ui.mobile_agents) which defines the list of devices to receive the mobile UI.
- If you get the "entity request too large" error when attempting to access