Legacy mobile UI configuration

The legacy mobile UI is available only on instances that do not use the smartphone interface.

Administrators can define which modules are available to mobile users at the application menu or module level. In the mobile UI, modules appear in sections grouped by application menu, separated by horizontal lines.
  • Modules with a device type of Mobile or Any are available on mobile devices, regardless of the application menu setting.

    To view all modules that are available on mobile devices, use the standard browser UI and navigate to System Definition > Modules (Mobile).

  • Modules without a specified device type are available on mobile devices when the application menu setting for the default device type is Mobile or Any.

    To view all application menus where modules without a device type are available on mobile devices, use the standard browser UI and navigate to System Definition > Applications (Mobile).

When accessing ServiceNow from an iPhone or Android device, users can choose whether to use the standard browser UI or the mobile UI. The user's most recent selection is saved with these user preferences:
  • mobile_use_full.iphone
  • mobile_use_full.android