Get the sys_id from the header bar

Users can locate the sys_id of a record using the header bar.

  1. Navigate to the record.
  2. Right click the header bar and select Copy URL.

    The sys_id is inside of the URL, after the parameter sys_id=. For example, the following is a URL for an Incident:

    https://<instance name>.service-now.com/nav_to.do?uri=incident.do?sys_id=9d385017c611228701d22104cc95c371

    Therefore the sys_id is 9d385017c611228701d22104cc95c371.