Survey question data types

You must choose a Data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.

The following data types are available for surveys:

Boolean data type

On questionnaires, users select a check box beside a statement or leave it cleared.

Question of the Boolean data type

If you select Boolean, you must fill in the Scale definition field. Select High if it is best when users select the check box.

Choice data type

On questionnaires, users select a value from a list of choices.

Figure 1. Question of the Choice data type
Choice question data type
If you select Choice, you must fill in the Scale definition field and create answer options. Select High for the scale definition if the answer option with the largest metric definition Value is best.
Note: The system sets the Min and Max fields automatically based on the Value settings for the associated metric definitions.

Date and Date/Time data types

The Date and Date/Time data types are very similar.

  • Date: On questionnaires, users select a date.
    Figure 2. Question of the Date data type
    Date question data type
  • Date/Time: On questionnaires, users select a date and time.
    Figure 3. Question of the Date/Time data type
    Date/time question data type

Likert Scale data type

On questionnaires, users select a multiple choice value from a custom Likert scale. Each answer option is represented by a radio button on the scale. A Likert scale question that evaluates an application's ease of use might have the answer options Easy, Average, and Difficult.

Figure 4. Question of the Likert Scale data type
Likert scale question data type

If you select Likert Scale, you must fill in the Scale definition field and create answer options. Select High for the scale definition if the answer option with the largest metric definition Value is best.

Note: The system sets the Min and Max fields automatically based on the Value settings for the associated metric definitions.

Number data type

On questionnaires, users enter a number.

Figure 5. Question of the Number data type
Number question data type
If you select Number, you must fill in these additional fields:
  • Scale definition: Select High if a larger number is better, such as for a question that measures the number of sales made in a quarter.
  • Min and Max: Enter the smallest and largest numbers users can enter. It is usually best to state the range of acceptable answers in the question text.

Percentage data type

On questionnaires, users enter a number.

Figure 6. Question of the Percentage data type
Percentage question data type
If you select Percentage, you must fill in these additional fields:
  • Scale definition: Select High if a larger percentage is better, such as for a question that measures the percentage of work an agent has completed.
  • Min and Max: Enter the smallest and largest numbers users can enter. Generally 0 and 100 are appropriate minimum and maximum values. If you choose values other than 0 and 100, it is usually best to state the range of acceptable answers in the question text.

Reference data type

On questionnaires, users select a value from a list that is generated from a specified reference table. The response field supports auto-completion.

Note: Reference qualifiers are not supported.

For example, a user could select a user name in response to a question if you specify User [sys_user] as the reference table.

Figure 7. Question of the Reference data type
Reference question data type

String data type

On questionnaires, users enter text. When you select String, the String option field appears. Select one of the following options to determine how the string field appears on questionnaires:
  • Figure 8. Single line
    String single line question data type
  • Figure 9. Single line wide
    String single line wide question data type
  • Figure 10. Multiline
    String multiline question data type

Template data type

On questionnaires, users select a value from a predefined series of answer options. To use this data type, a question template must be defined.

If you select Template, you must fill in these additional fields:
  • Template: Select a template.
  • Scale definition: Select High if the answer option with the largest template definition Value is best.

Yes/No data type

On questionnaires, users select Yes or No from a list.

Figure 11. Question of the Yes/No data type
Yes/no question data type

If you select Yes/No, you must fill in the Scale definition field. Select High if Yes is the best answer.