System Usage

The System Usage modules track usage for ServiceNow applications and for ServiceNow Store applications.

The usage analytics process collects data on all your instances and regularly updates the reports in the Usage Overview and ServiceNow Store Usage Overview modules. Application usage data is collected whenever an application is opened, and counts on tables are collected once a day. Data is collected on:
  • The number of active users in the system
  • The hardware CIs discovered (for instances that use Discovery)
  • The number of cloud management service catalog items available to users in instances that use Cloud Management
All users with the admin role can view Usage Overview and ServiceNow Store Usage Overview reports.