Enable using your own POP3 server

You can use your own POP3 server to store and receive email for the instance.

Before you begin

  • Role required: admin
  • Email server required: POP3

Procedure

  1. On your POP3 server, create a mailbox for your instance that has a custom email address. For example, create a mailbox for service-desk@company.com.
  2. Navigate to System Mailboxes > Administration > Email Accounts.
    The system displays the list of available email accounts.
  3. (Optional) If you do not want to receive email sent to the instance@service-now.com mailbox, locate the record for ServiceNow POP3 and change Active to false.
    An instance can receive email from multiple POP3 accounts at the same time. Leaving theServiceNow POP3 account active allows the instance to receive email sent to the instance default email address.
  4. Click New.
    The system displays a blank Email Account form.
  5. Create an email account record for your POP3 server where the Type is POP3.
  6. From Related Links, click Test POP3 connection.
    If the email account is valid, the system returns a Completion code of Success.
  7. Navigate to System Mailboxes > Administration > Email Properties.
    The system displays the list of email properties.
  8. Configure this email property.
    Table 1. Inbound email property
    Property Section Label System Property Setting Required
    Inbound Email Configuration Email receiving enabled glide.email.read.active Yes
  9. (Optional) If you want to send email, configure this email property.
    Table 2. Outbound email property
    Property Section Label System Property Setting Required
    Outbound Email Configuration Email sending enabled. glide.email.smtp.active Yes
  10. Click Save.