Enable using your own POP3 server You can use your own POP3 server to store and receive email for the instance. Before you begin Role required: admin Email server required: POP3 Procedure On your POP3 server, create a mailbox for your instance that has a custom email address. For example, create a mailbox for email@example.com. Navigate to System Mailboxes > Administration > Email Accounts. The system displays the list of available email accounts. (Optional) If you do not want to receive email sent to the firstname.lastname@example.org mailbox, locate the record for ServiceNow POP3 and change Active to false. An instance can receive email from multiple POP3 accounts at the same time. Leaving theServiceNow POP3 account active allows the instance to receive email sent to the instance default email address. Click New. The system displays a blank Email Account form. Create an email account record for your POP3 server where the Type is POP3. From Related Links, click Test POP3 connection. If the email account is valid, the system returns a Completion code of Success. Navigate to System Mailboxes > Administration > Email Properties. The system displays the list of email properties. Configure this email property. Table 1. Inbound email property Property Section Label System Property Setting Required Inbound Email Configuration Email receiving enabled glide.email.read.active Yes (Optional) If you want to send email, configure this email property. Table 2. Outbound email property Property Section Label System Property Setting Required Outbound Email Configuration Email sending enabled. glide.email.smtp.active Yes Click Save.