Basic email setup

All production instances can send and receive email using ServiceNow-provided resources.

Basic email offers the following services and features:
  • Mail servers maintained by ServiceNow.
    • Encrypt mail with opportunistic TLS (Transport Layer Security) if supported by your mail servers.
    • Provide a dedicated mailbox for your instance.
  • Pre-configured email accounts to connect to ServiceNow mail servers.
    • An SMTP account sends email to your primary Mail Exchange (MX) server from your instance email address of instance@service-now.com.
    • A POP3 account receives email sent to your instance email address of instance@service-now.com.
  • High availability features from ServiceNow datacenters.
  • Spam detection for incoming email.

Administrators who want to use basic email services can do so by enabling the email properties for sending and receiving email.