List of Geneva plugins

This table lists plugins that are currently available in Geneva.

Plugin ID Description Active Has Demo Data? Dependencies
Activity formatter com.glide.ui_activity_formatter Quickly and easily filter the list of activities, or history, on a task form. active false
Aggregate Web Service com.glide.web_service_aggregate Provides SOAP Access to GlideAggregate functionality. inactive false
Amazon Web Services

Available as a separate subscription

com.snc.aws Integration with Amazon Web Services - CloudFormation, EC2 inactive Orchestration - Amazon EC2, Amazon Web Services Common, Amazon Web Services Activities, Discovery Components for Amazon Web Services
Amazon Web Services Demo Data com.snc.aws.demo Demo data for AWS inactive true Amazon Web Services
Angular AMB Services

New in Geneva

com.glide.ui.ng.amb Angular Services for AMB. active false com.glide.ui.ng, com.glide.amb, com.glide.record_watcher
Application Authorization

New in Geneva

com.glide.sys.app_authorization inactive false
Application Creator com.snc.apps_creator Retired. Replaced by the Platform as a Service plugin. active false com.glide.ui.angular, com.glide.ui.heisenberg
Application Creator Templates

New in Geneva

com.snc.apps_creator_template Hosts system application creator templates. active false
Application File com.snc.apps_file Associates configuration records with an application and tracks record metadata. active false
Application Metadata com.snc.metadata active false
Applications Access Control com.snc.apps_access

application

Implements file-level access for application development. active false com.snc.apps, com.snc.apps_picker
Applications Picker com.snc.apps_picker Allows users to select the desired application during application development. active false
Approvals with e-Signature com.glide.e_signature_approvals Adds a prompt for credentials when an approver attempts to approve a request via the list context menu or Approve UI Action on the Approval form. inactive false
Architecture Compliance com.snc.architecture_compliance

application

Manages scheduled or on-demand audits of CMDB records, to determine if configuration items (CI) match expected attributes. inactive true com.snc.certification_core
Assessment com.snc.assessment_core

application

Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow. active true com.glideapp.workflow, com.glideapp.survey, com.snc.bestpractice.task_survey, com.glide.survey_designer
Assessment Components com.snc.assessment

application

Provides the core components required for legacy surveys. inactive false com.snc.bestpractice.task_survey, com.glideapp.survey
Assessment Designer Common com.glide.assessment_designer.common Assessment designer common. active false com.glide.ui.ng.dc
Asset Management com.snc.asset_management Provides the ability to manage all your assets, consumables, and software licenses. active true com.snc.expense_line, com.snc.model, com.snc.organization_management, com.snc.fixed_asset, com.snc.depreciation, com.snc.automation, com.glideapp.home
Auto Recovery

New in Geneva

com.glide.autorecovery Enables Auto Recovery functionality. active false
Automatic Assignment

New in Geneva

com.snc.automatic_assignment Allows any application that uses tables that are children of Task [task] to use auto-assignment to automatically find eligible assignees for any task. inactive false
Automation Applications Core

Available by request

com.snc.automation_apps_core

application

Provides core functionality for automation applications. inactive
Basic Export Set Functionality com.glide.system_export_set active false
Best Practice - Bulk CI Changes com.snc.bestpractice.bulkchange

feature_set

Enables functionality to propose affected CI changes in the change_request record that will automatically be deployed to all related task_ci records. inactive false
Best Practice - Change Risk Calculator com.snc.bestpractice.change_risk

feature_set

Simple risk and impact calculations for change management. active false
Best Practice - Incident Resolution Workflow com.snc.bestpractice.incident

feature_set

Best practices for incident resolution dictate that, rather than closing the incident, the incident should have a state of Resolved. This state gives the service desk a mechanism to verify that the caller is satisfied with the resolution, and that the customer agrees with closing the incident. active false
Best Practice - ITIL KPI Reports com.snc.bestpractice.itil_kpi

feature_set

Provides a series of reports that track the Key Performance Indicators (KPI) of incidenr management and problem management. active true com.glide.metrics
Best Practice - Task Survey Management com.snc.bestpractice.task_survey

feature_set

Enhanced survey functionality, includes triggering survey requests based on task conditions and linking survey responses to the task that generated the survey. This allows for detailed survey reporting leveraging data from the related task record. The demo data relies on incident and user demo data, but will not be installed with this plugin.

Note: A significantly improved and updated feature named Survey Management is available starting with the Eureka release.

active true com.glideapp.survey, com.glide.db_view, com.glide.notification
Big Instance

Available by request

com.snc.big_instance Big instance scalability technologies. inactive false Data Access Gateway, Secondary Database Pools
Boot profile support routines

Available by request

com.snc.boot_profile.common Common routines for installation profiles. inactive false
Business Rule V2 com.glide.business_rule_v2 Enhances business rules to support script-free conditions and behaviors. active false
Catalog Designer Common com.glide.ui.ng.cc Catalog Designer Common. active false com.glide.ui.ng.dc, com.glideapp.workflow
Certification Core com.snc.certification_core

application

Core certification structures such as filters and templates. Certification Core cannot be activated by itself, but is activated automatically when any of these applications are activated:
  • Desired State
  • Architecture Compliance
  • Data Certification
  • IT Governance Risk and Compliance
inactive false com.glide.list_v2, com.snc.version
Change Management - Collision Detector com.snc.change.collision Provides the ability to detect whether planned changes conflict with other changes, or have other scheduling issues. active true com.snc.maintenance_schedules
Change Management - Core

New in Geneva

com.snc.change_management Core plugin with updates shared by Change Management State Model and Standard Change Catalog plugins. active true com.snc.change_request
Change Management - Risk Assessment com.snc.change.risk_assessment

application

End user risk assessment that is used to determine a risk based on data driven questions. This works in unison with with the condition-based change risk calculator. inactive true com.snc.assessment, com.snc.bestpractice.task_survey, com.glideapp.survey, com.snc.bestpractice.change_risk
Change Management - Standard Change Catalog

New in Geneva

com.snc.change_management.standard_change_catalog Provides a way to propose, review, approve and create templates for Standard Changes. active true com.snc.change_management, com.glideapp.servicecatalog
Change Management - State Model

New in Geneva

com.snc.change_management.state_model Provides a new state model for Normal, Emergency and Standard change requests. Activating will replace the current state model and workflows. active true com.snc.change_management, com.snc.process_flow_formatter
Change Management Workflows com.glideapp.workflow_change_management Adds three new template workflow versions which are designed for use with the change management process. active true com.glideapp.workflow
Change Request

New in Geneva

com.snc.change_request Change Request. active true
Chat com.glideapp.live Provides instant messaging, chat conversations, work queue, and group chat support. inactive true com.glide.custom_web_service, com.glideapp.live_common, com.glide.db_audio
Chef Configuration Management com.snc.chef

application

Provides support for the management of Chef environments for systems configuration management automation. Please consult with your ServiceNow representative. inactive true com.snc.orchestration.activities.chef, Configuration Automation
Checklist

New in Geneva

com.glide.ui.checklist Provides a simple way to track the progress of tasks without creating additional records, using checklists that can be added to any form. active false com.glide.ui.ng, com.glide.rest.service
Client Transaction Timings com.glide.client_transaction Provides support to track client rendering times at the server, lining up the values up with the server transaction times. active false
CMS User Interface - Service Management Core com.snc.service_management.core.cms All CMS items (blocks, pages, and menus) used to reference our core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. inactive false com.glide.cms, com.glide.cms.extensions, com.glide.db_images
Coaching Loops com.snc.coaching_loops

application

Adds functionality that facilitates the coaching of employees on their work through the use of coaching opportunities that can be conditionally configured. inactive true com.snc.planned_task, com.glideapp.custom_charts
Collaboration com.glide.collaboration Retired. Replaced by the Connect plugin. inactive false com.glide.connect
Company extension com.glide.company Adds currency columns to the Company [core_company] table. active false com.glide.currency
Company Separation (Deprecated) com.glide.separation Creates a multi-tenant environment within the database. inactive false
Configuration Automation com.snc.configuration_automation

application

Provides shared base views for integrations with configuration management products. Please consult with your ServiceNow representative. inactive false Automation Applications Core, Core Automation
Configuration Management (CMDB Enterprise Edition) com.snc.cmdb.enterprise active false com.snc.cmdb
Configuration Management (CMDB) com.snc.cmdb Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships. active true com.glide.custom_web_service
Connect

New in Geneva

com.glide.connect Provides a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. active false com.glideapp.live_feed, com.glideapp.live_common, com.glide.ui.ng, com.glide.ui.angularui, com.glide.ui.ng.amb, com.glide.notification.push
Connect Support

New in Geneva

com.glide.connect.support Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues. inactive true com.glide.connect
Content Management com.glide.cms

application

Allows administrators to create custom, branded, web front ends on top of an existing ServiceNow instance. active false com.glideapp.home, com.glide.text_search, com.glide.db_images
Content Management Extended Types com.glide.cms.types An extension to Content Management that adds iFrames and Flash frames. active false com.glide.cms.type.flash, com.glide.cms.type.iframe
Context Ranking com.glide.sorting Support for drag and drop lists and ranking dialog. Context ranking allows a user to sort a collection of records independently of the attributes of those records. Context Ranking is activated automatically with the SDLC - Scrum Process Pack plugin. inactive false com.glide.list_v2
Context-Sensitive Help com.glide.context_help Provides a context-sensitive help system, providing links to specific help pages (either on the official ServiceNow product documentation site or any other web site). These help pages can be linked to the list or form view of any table, or to the form view of a specific record in a table. active false
Contextual Security com.glide.role_management Provides the flexibility and power to protect information by controlling read/write/create/delete authorization. active false com.glide.db_view, com.glide.ui_page
Contextual Security Auditor

Available by request

com.glide.acl.security.audit Contextual Security Auditor (Requires the Contextual Security plugin) inactive false Contextual Security
Contextual Security: Role Management Enhancements com.glide.role_management.inh_count Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. active false com.glide.role_management
Contextual Security: Role Management Enhancements REST API com.glide.role_management.inh_count.rest_api Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. active false com.glide.role_management.inh_count, com.glide.scripted_rest_services
Contract Management com.snc.contract_management Provides the ability to manage all types of contracts. active true com.snc.asset_management
CORS support for REST API

New in Geneva

com.glide.rest.cors CORS support for REST API. active false
Cost Management

New name in Geneva; formerly IT Cost Management

com.snc.cost_management

application

Tracks operating costs for configuration items and task-related activities, allocate the costs to business consumers, and compare actual allocations to planned budgets. inactive true
Create knowledge from problem com.snc.problem_kb

feature_set

Provides the ability to create knowledge articles from problems. active false
CSS Theme support com.glide.ui.themes Provides support for CSS customizations to the user interface. inactive false com.glide.ui.themes.core
CSS Theme support - UI 14 com.glide.ui.themes.doctype Provides UI15 themes. active false com.glide.ui.themes.core
CTI Softphone

New in Geneva

com.snc.cti

application

Enables Twilio integration using Notify and OpenFrame to provide softphone functions and call center capabilities. These include make, receive phone calls, transfer, hold and mute. Applications like Customer Service and Incident Management provide demo workflows for CTI. Please re-activate respective applications where you require CTI demo workflows. inactive true com.snc.matching_rule, com.sn_openframe, com.snc.notify, com.snc.notify.twilio
Currency support for the service catalog com.glideapp.servicecatalog.currency Enables service catalog to support fully localized currencies for item prices and options. inactive false com.glide.currency, com.glideapp.servicecatalog
Custom Charts com.glideapp.custom_charts Allows you to create charts when you have a requirement that cannot be satisfied with the Reports application. inactive false com.glideapp.report2
Customer Logon Plugin

Available by request

com.snc.customer_logon Allows authorized Service-now employees to log on to customer's systems. inactive false UI Pages (define HTML pages and their processing)
Customer Registration

Available by request

com.snc.customer_registration Register for ServiceNow. inactive false
Customer Service

New in Geneva

com.sn_customerservice Enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to keep track of the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues. inactive true com.snc.asset_management, com.snc.state_flows, com.glide.connect.support, com.snc.cs_base, com.snc.skills_management, com.snc.assessment_core, com.snc.process_flow_formatter, com.snc.task_relations, com.snc.task_activity, com.snc.matching_rule, com.sn_resolutionshaper, com.sn_openframe
Customer Service CTI Demo Data com.snc.customerservice_cti_demo Customer Service CTI demo data. inactive false com.sn_customerservice, com.snc.cti
Data Access Gateway

Available by request

com.snc.da.gateway Data Access Gateways inactive false High Availability Cloning, Test status viewer
Data Archiving com.glide.auxdb Moves data that is no longer necessary for immediate day-to-day access from primary tables into a set of archive tables. Typical candidates include historical ITIL documents such as incidents which were closed last year; the functionality supports archiving of non-ITIL documents as well. inactive false com.snc.db.replicate
Data Certification com.snc.certification_v2

application

Enables field-level certification of data, either scheduled or on-demand. inactive true com.glide.list_v2, com.snc.certification_core
Data Lookup and Record Matching Support com.glide.data_lookup Allows administrators to define rules that automatically set one or more field values when certain conditions are met. Note that this plugin completely replaces Priority Lookup. Any custom logic defined in the CalculatePriority business rule will need to be manually translated into the new priority data lookup definition. active true
Data Lookup and Record Matching Support for Service Catalog com.glide.data_lookup.catalog Allows administrators to perform data lookups for variables on service catalog item screens, on requested items, and on catalog tasks as a user fills out the values contained in variables. active false com.glideapp.servicecatalog.platform, com.glide.data_lookup
Data Policy 2 com.glide.data_policy2 Defines mandatory or read-only requirements for table fields. active false
Data Structures com.snc.datastructure Provides element types: DataStructure and DataObject for flyweight data that can be stored internally as JSON and utilized via the DataStruture API. active false
Database Rotation com.snc.db.rotation Allows large tables to be broken up into smaller, more manageable tables. active false
Database Rotation with Default Tables com.snc.db.rotation_default_tables Adds database rotation functionality to default tables. active false com.snc.db.rotation
Database Storage for Audio Files com.glide.db_audio Allows audio files to be uploaded and stored in the database, and referenced in HTML. inactive false
Database Storage for Images com.glide.db_images Allows images to be uploaded and stored in the database, and referenced in HTML. active false
Database Storage for Video Files com.glide.db_video Allows video files to be uploaded and stored in the database, and referenced in HTML. active false
Database Views com.glide.db_view Database Views allows you to define table joins for reporting purposes

Allows you to define table joins for reporting purposes.

active false
Database Views for Service Management com.snc.service.db_views Predefined database views for service management. active false com.glide.db_view, com.snc.service, com.snc.problem, com.snc.incident, com.glide.metrics
DataTables 1.1.0 Components com.glide.ui.ng.datatables DataTables 1.1.0 Components. inactive false
Demand Management com.snc.demand_management

application

Aids with capturing the demand and provides tools to screen, assess, and prioritize it. inactive true com.snc.process_flow_formatter, com.snc.assessment_core, com.snc.timeline_visualization, com.snc.bubblechart_workbench
Depreciation com.snc.depreciation

application

Core depreciation capabilities. active false
Designer Common com.glide.ui.ng.dc Provides common components required by designers such as the form designer and the quiz designer. active false com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Desired State Certification com.snc.certification_desired_state

application

Evaluates records to see if they match a desired state, scheduled or on-demand. inactive true com.snc.certification_core
Diagnostic Monitoring com.glide.monitor.diagnostics Provides advanced diagnostic monitoring of each node in a ServiceNow instance. active false
Dictionary overrides com.glide.dictionary_override Allows specific Dictionary values to be overridden for extended table elements. For example, this plugin allows the default value for the Assigned To field in the Incident table to be different than the default value specified for the Assigned To field in the Task table. active false
Differ Test

Available by request

com.glide.ui.differ_test Comprehensive testing of the Differ classes inactive false com.glide.system_update_set_preview
Discovery

Available as a separate subscription

com.snc.discovery Discovers the existence and configuration of web services, computers, printers, network gear and other devices on a customer's networks inactive true Discovery - IP Based, Discovery Components for Amazon Web Services
Domain Support - Domain Extensions

Available by request

com.glide.domain.msp_extensions.installer Instances activating Domain should use this plugin. In addition to functionality in the Domain Support plugin, this plugin installs Domain Support - Domain Extensions that include further domain separation enhancements for all domain customers including Managed Service Providers. If the Domain Support plugin is already active, content in the Domain Support - Domain Extensions plugin will not be installed to avoid potential conflict with an existing implementation. inactive
E164 Compliant Phone Number com.glide.phone_number Ensures that all necessary information for a phone number is included and properly formatted to successfully route an international call over a territory's public telephone network. active true
ECC Queue Retry Policy

Available by request

com.glideapp.ecc_retry_policyh Define retry policies for messages queued in the ECC queue. inactive false
Email - OAUTH support for IMAP and SMTP com.glide.email.oauth Support for XOAUTH and XOAUTH2 email authentication. inactive false com.glide.email_accounts, com.snc.platform.security.oauth
Email Accounts com.glide.email_accounts Enables you to define email accounts and settings in individual records. active false
Email Automatic User Creation com.glide.email_createuser Sets glide.email.create_userid_from_email=true so that when automatic user creation is enabled, the UserID of newly-created users matches the user's email address. Also widens sys_user.user_name column to 100 bytes in order to accommodate longer UserIDs based on email addresses. active false
Email Filters com.glide.email_filter Filters emails into different mailboxes or junk, depending on headers and subject. Ignores any email that contains a VCAL invitation. inactive false
Email Notification Preview Plugin

New in Geneva

com.glide.email_notification_preview Allows you to easily preview a ServiceNow email notification without sending the notification. This allows you to preview notifications at design time. active false
Email/SMS Separation

New in Geneva

com.glide.email_sms_separation Separation of the sending of SMS and email by adding a column to the email table. Prevents SMS messages from slowing down email message sending and vice versa. Activation of this plugin will cause email to stop sending during activation. On systems with large email tables this can take hours, and is not recommended. active false com.glide.notification
Encryption Support com.glide.encryption Allows text fields and attached files to be encrypted. inactive false
Encryption Support - Single Context Task Encryption Demo com.snc.task_encryption.demo Demo showing how encrypted form fields can be assigned to one encryption context. Adds two encrypted fields to the Task table (Social Security Numbers and Credit Cards), a read-only encryption context field, an Add Secure Info button that unhides these fields, and a Change Encryption button to change the encryption context. After activating, configure the Incident form to add the three fields mentioned above. inactive false com.glide.encryption
Encryption Wrapper - Database

Available by request

com.glide.encryption_wrapper inactive false com.glide.encryption_wrapper.common
Encryption Wrapper - Network Attached Encryption

Available by request

com.glide.encryption_wrapper.nae Allows encryption key to be placed in a DataSecure network attached encryption device. inactive false com.glide.encryption_wrapper.common
Encryption Wrapper Common Items

Available by request

com.glide.encryption_wrapper.common Items common to encryption wrappers. inactive false
Engine Based Notifications com.glide.email_engine_notifs Container for engine-based email notifications. Contains a set of default email notifications. Installed only on new z-boots. active false
Enhanced Web Service Provider - Common com.glide.web_service_provider_v2 active false com.glide.web_service_provider
ESS Portal (implemented within Content Management) com.glide.cms.extensions ESS portal content management application. Demo data includes the actual ESS portal. active true com.glide.cms
Event Management

Available by request

com.glideapp.itom.snac

application

Service oriented availability management and event console. inactive true Event Management and Service Mapping Core, Timeline Visualization
Event Management and Service Mapping Core

New in Geneva

com.snc.service-watch Common components of Event Management and Service Mapping. inactive Discovery - IP Based, Service Modeling, REST API Provider
Event Management Performance Testing

Available by request

com.glideapp.itom.snac.perf

application

Event Management performance testing plugin. inactive Event Management
Execution Plan support for the service catalog

New in Geneva

com.glideapp.servicecatalog.execution_plan Service Catalog execution plans. active true com.glide.execution_plan
Expense Line com.snc.expense_line

application

Core expense line table that enables cost tracking. Integrated with asset management, CMDB, cost management, and contract management. active false
Explicit Roles com.glide.explicit_roles Do explicit role checks. Users and ACLs are required to have roles (Requires Contextual Security) inactive Contextual Security Rules
Extended CMDB com.snc.extended_cmdb Provides specialized configuration items, such as radio hardware, test equipment, and voice system hardware. inactive false com.snc.cmdb
External Credential Storage

Available by request

com.snc.discovery.external_credentials Allows for the credentials used by Discovery and Orchestration to be stored on the MID Server rather than the instance. inactive MID Server
Facilities Move Management

New in Geneva

com.snc.facilities_service_automation.move Facilities Move Management. inactive true com.snc.facilities_service_automation
Facilities Service Management com.snc.facilities_service_automation Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.service_management.core
Facilities Service Management CMS Portal com.snc.facilities_service_automation.cms Lets you launch Facilities Service Automation and other service management applications from a single CMS page. Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive false com.snc.facilities_service_automation, com.snc.service_management.core.cms
Facilities Service Management Floor Plan Viewer com.snc.facilities_service_automation.fpv The facilities legacy floor plan viewer is image-based. This feature has been replaced by the interactive facility maps application. inactive true com.snc.facilities_service_automation, com.glide.ui.angular, com.glide.ui.font_icons
Facilities Service Management Mobile

New in Geneva

com.snc.facilities_service_automation_m Manages facilities service management mobile components, inactive false com.snc.facilities_service_automation, com.snc.service_management_m
Facilities Visualization Workbench com.snc.facilities_service_automation.fvw The Facilities Visualization Workbench provides map interaction built upon geoJSON file map sets. inactive true com.snc.facilities_service_automation, com.snc.facilities_service_automation.move
Field Normalization com.snc.field_normalization Provides support for cleaning up messy data through normalization and transformation. inactive true com.glide.vars, com.glide.system_update_set
Field Service Management com.snc.work_management Lets you manage on-location work tasks of any kind. inactive false com.snc.service_management.core
Field Service Management CMS Portal com.snc.work_management.cms Lets you launch Field Service Automation and other service management applications from a single CMS page. inactive false com.snc.work_management, com.snc.service_management.core.cms
Field Service Management Demo Data com.snc.work_management.demo

demo

Demonstration Data for Field Service Management covering the medical and telecommunication domains. NOTE: Installing this plugin will add new Configuration Item tables and relationships to the database. inactive true com.snc.work_management
Field Service Management Geolocation Demo Data com.snc.work_management_geolocation.demo

application

Field Service Geolocation capabilities. inactive true com.snc.work_management.demo
Field Service Management Mobile com.snc.work_management_m Menu in the new mobile UI for Field Service. This plugin will automatically install or upgrade the Field Service and Mobile UI plugins. inactive false com.snc.service_management_m, com.snc.work_management
Finance Service Management com.snc.finance_service_automation Manages finance requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.service_management.core
Finance Service Management CMS Portal com.snc.finance_service_automation.cms Lets you launch Finance Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive false com.snc.finance_service_automation, com.snc.service_management.core.cms
Finance Service Management Mobile

New in Geneva

com.snc.finance_service_automation_m Manages Finance Service Management mobile components. inactive false com.snc.finance_service_automation, com.snc.service_management_m
Financial Management

New name in Geneva; formerly IT Finance

com.snc.financial_management

application

Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. inactive true com.snc.it_data_mart, com.snc.fiscal_calendar, com.snc.project_portfolio_suite, com.snc.common_workbench, com.glide.ui.ng, com.glide.ui.expanding_iframe
Financial Management with Performance Analytics com.snc.financial_management_with_performance_analytics Illustrates use of Performance Analytics to build unit cost reporting with data from Financial Management. Activation of either Performance Analytics or Financial Management in production instances may have licensing implications. Contact your ServiceNow account team for details. inactive Financial Management, Performance Analytics
Fiscal Calendar com.snc.fiscal_calendar

application

Provides support for creating and managing fiscal calendars. inactive false com.glide.dynamic_operands.datetime
Fixed Asset com.snc.fixed_asset

application

Core fixed asset tracking. active false
Form Designer com.glide.ui.ng.fd Form Designer. active false com.glide.ui.ng.dc, com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Form Personalization com.glide.ui.personalize_form Enables users to personalize the layout for any form view. active false com.glide.ui.doctype
Geolocation com.snc.geolocation

application

Uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times. The system locates users from latitude and longitude information provided by their mobile devices. inactive false
Glide Core

Available by request

com.glide.core_new Core plugin for the glide platform. inactive false Glide Core, Script Whitelist Manager - Prevent Collection Mode, Schema for contextual security, Schema for ui features, Form Annotations, UI Pages (define HTML pages and their processing), UI Policy Rules, Reporting, Table Cleaner Upgrade Plugin, Dictionary overrides, View Management, Cluster Plugin, Automated Action Interface, System Mailboxes, Plugin Management, Basic Import/Export Functionality, Dashboards, com.glide.instance_registration_client, System Update Sets (viewer), Database Storage for Images, Request Manager (transaction cancel), Semaphore Management, com.glide.system_property_categories, History Sets, Lists v2, com.glide.security.strict_read_roles, Version Support, com.glide.email_ordered_processing, TinyMCE HTML Field Editor, Syntax Editor, Transaction Quotas, HTML Sanitizer, Context-Sensitive Help, Script Whitelist Manager, Labels, Dynamic Operands for Dictionary, Mobile UI, Easy Import Functionality, Last Plugin, Server-side JavaScript Debugger, Tables and Columns, Business Rule V2, Diagnostic Monitoring, Form Designer, com.snc.developer_updates, Deploy, Assignment Rules, ECC, Home Plugin, User Session Management, Editor for lists and related lists, View Management, BSM Map, System Import Sets, Instance Management Client, Active Transaction Management, com.glide.instance_registration_client, Upgrade Client, Log file viewer, Web Service Provider - Common, Text Index, Text Index Attachments, Text Search, Workflow Runtime Engine, Spell Checking, System Diagnostics, Report Engine - store chart datasets in the database, Activity formatter, Database Storage for Video Files, Web Service Provider - Scripted, Outbound Email Notifications, Tablet Device Support - iPad with iOS 6+, Stats Tools, Field Watcher, Live Upgrade, E164 Compliant Phone Number, Subscription Based Notifications, Google Maps Plugin, com.glide.system_import_data_source, Revised Server health monitoring plugin, Disable System Imports Plugin, Text Search, com.glideapp.summary_report_engine, com.snc.db.rotation_default_tables, Email/SMS Separation, Email Accounts, IP Range Based Authentication, Client Transaction Timings, UI11 - Navpage layout with multiple panes, Data Lookup and Record Matching Support, Engine Based Notifications , Homepage Splash Page, Email Automatic User Creation, Report Charting v2, Task table schema, Service Catalog core applications, Application Menu, Schema Attributes, UI16, UI 15, Visual Task Boards, Spectrum Color Picker, Asynchronous Message Bus Metric
Glide Metadata com.glide.metadata Core metadata support. active false
Glide Metadata Delete com.glide.metadata_delete Core metadata delete support. active false com.snc.metadata, com.snc.metadata_tree
Goal And Objective Management

Available by request

com.snc.goals_and_objectives

application

This plugin provides functionality for managing goals and objectives reviews derived from records and metrics within a Service-Now instance. inactive false
Google Maps Plugin com.glideapp.google_maps Allows the display of Google maps within the product as map pages. active false com.glide.ui.ng, com.glide.rest.service
Governance, Risk, and Compliance (GRC) com.snc.governance

application

Governance, Risk, and Compliance application. inactive true com.snc.governance_core, com.snc.certification_core, com.snc.assessment_core
GRC: Risk

New in Geneva

com.sn_risk

application

Allows organizations to identify, assess, and respond to risk throughout the enterprise. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. inactive true com.sn_grc, com.snc.governance_core, com.snc.certification_core, com.snc.assessment_core
High Security Settings com.glide.high_security Enables a high-security environment. active false com.glide.role_management
History Sets com.glide.history_set Maintains sys_history_set and sys_history_line tables to view a record's audit, email, and relationship data in a table format. active false
Homepage Splash Page com.glideapp.home.splash_page Provides a splash page for homepages. Upon logging in, instead of going to home.do, users will go to a splash page that gives them the ability to cancel the home page transaction. This is useful when homepages take a long time to load. active false com.glideapp.home
HTML Sanitizer com.glide.htmlsanitizer Automatically cleans up HTML markup in all HTML fields to remove unwanted code in order to protect against security concerns such as cross-site scripting attacks. active false
Human Resources Application: Core com.snc.hr.core

application

Lets you automate standardized human resources (HR) processes within your organization, including handling changes to employee status. Requires a subscription. In Geneva, one plugin includes Core and Employee Change. inactive true com.snc.service_management.core, com.glide.data_lookup, com.glide.country, com.glide.cms, com.glide.cms.extensions, com.glide.db_images, com.snc.pdf_generator
Human Resources Application: HR Connect

New in Geneva

com.snc.hr.hr_connect

application

Installs the Chat with HR menu item and HR chat queue supporting files. inactive false com.snc.hr.core, com.glide.connect, com.glide.connect.support
Human Resources Application: Performance Analytics

New in Geneva

com.snc.hr.pa

application

Provides Performance Analytics content pack for HR. Requires a subscription to Performance Analytics. inactive true com.snc.hr.core, com.snc.pa.premium, com.snc.pa
Human Resources Application: Workday Integration com.snc.hr.wday

application

Provides automatic updates of HR application tables from a linked Workday instance. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.hr.core
I18N: Brazilian Portuguese Translations com.snc.i18n.brazilian_portuguese

feature_set

An Internationalization plugin for language internationalization. Provides Brazilian Portuguese. inactive false com.glide.i18n
I18N: Czech Translations com.snc.i18n.czech

feature_set

An Internationalization plugin for language internationalization. Provides Czech. inactive false com.glide.i18n
I18N: Dutch Translations com.snc.i18n.dutch

feature_set

An Internationalization plugin for language internationalization. Provides Dutch. inactive false com.glide.i18n
I18N: Finnish Translations com.snc.i18n.finnish

feature_set

An Internationalization plugin for language internationalization. Provides Finnish. inactive false com.glide.i18n
I18N: French - Canada Translations com.snc.i18n.french-canada

feature_set

An Internationalization plugin for language internationalization. Provides French - Canadian. inactive false com.glide.i18n
I18N: French Translations com.snc.i18n.french

feature_set

An Internationalization plugin for language internationalization. Provides French. inactive false com.glide.i18n
I18N: German Translations com.snc.i18n.german

feature_set

An Internationalization plugin for language internationalization. Provides German. inactive false com.glide.i18n
I18N: Hebrew Translations com.snc.i18n.hebrew

feature_set

An Internationalization plugin for language internationalization. Provides Hebrew. inactive false com.glide.i18n
I18N: Hungarian Translations com.snc.i18n.hungarian

feature_set

An Internationalization plugin for language internationalization. Provides Hungarian. inactive false com.glide.i18n
I18N: Internationalization com.glide.i18n An Internationalization plugin for language internationalization. Provides the elements necessary for translating an instance without any translation preloaded. inactive false com.glide.system_import_set, com.glideapp.knowledge.i18n2
I18N: Internationalization Translation helper com.glide.i18n.translation_helper Modules and import set maps to merge all languages into one table for translation maintenance. inactive false com.glide.i18n
I18N: Internationalization Translation Verification

Available by request

com.glide.i18n.translation_verification Development: Modules, UI Pages, Scripts to load translation files for verification inactive false com.glide.i18n.translation_helper
I18N: Italian Translations com.snc.i18n.italian

feature_set

An Internationalization plugin for language internationalization. Provides Italian. inactive false com.glide.i18n
I18N: Japanese Translations com.snc.i18n.japanese

feature_set

An Internationalization plugin for language internationalization. Provides Japanese. inactive false com.glide.i18n
I18N: Knowledge Management Internationalization Plugin v2 com.glideapp.knowledge.i18n2 Enables translation of knowledge articles, and some UI enhancements to the knowledge base. inactive false com.glideapp.knowledge3, com.glide.i18n
I18N: Korean Translations com.snc.i18n.korean

feature_set

An Internationalization plugin for language internationalization. Provides Korean. inactive false com.glide.i18n
I18N: Polish Translations com.snc.i18n.polish

feature_set

An Internationalization plugin for language internationalization. Provides Polish. inactive false com.glide.i18n
I18N: Portuguese Translations com.snc.i18n.portuguese

feature_set

An Internationalization plugin for language internationalization. Provides Portuguese. inactive false com.glide.i18n
I18N: Russian Translations com.snc.i18n.russian

feature_set

An Internationalization plugin for language internationalization. Provides Russian. inactive false com.glide.i18n
I18N: Simplified Chinese Translations com.snc.i18n.chinese

feature_set

An Internationalization plugin for language internationalization. Provides Simplified Chinese. inactive false com.glide.i18n
I18N: Spanish Translations com.snc.i18n.spanish

feature_set

An Internationalization plugin for language internationalization. Provides Spanish. inactive false com.glide.i18n
I18N: Thai Translations com.snc.i18n.thai

feature_set

An Internationalization plugin for language internationalization. Provides Thai. inactive false com.glide.i18n
I18N: Traditional Chinese Translations com.snc.i18n.traditional_chinese

feature_set

An Internationalization plugin for language internationalization. Provides Traditional Chinese. inactive false com.glide.i18n
I18N: Turkish Translations com.snc.i18n.turkish

feature_set

An Internationalization plugin for language internationalization. Provides Turkish. inactive false com.glide.i18n
Incident Alert Management com.snc.iam

application

Allows crisis managers to manage communications for major issues, to bring together all involved users and help resolve these issues quickly. inactive true com.snc.contact_management, com.glideapp.live_feed_document, com.glide.phone_number
Incident Management com.snc.incident Restores normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained. active true com.snc.service
Incident Resolution Fields com.snc.incident_resolution_fields

feature_set

Adds Resolved and Resolved by fields to the Incident table, similar to Closed and Closed by, populated with a business rule when an incident is resolved or closed. active false
Insert Multiple Web Service com.glide.web_service_insert_multiple Enables multiple inserts for the Direct SOAP API. inactive false
Integration - Altiris 2.0 com.snc.integration.altiris2

integration

Provides integration with Altiris. inactive false com.snc.integration.jdbc
Integration - Common Components com.snc.integration.common

integration

Provides common scripts for integrations. inactive false com.glide.system_import_set, com.glide.web_service_provider, com.glide.system_property_categories
Integration - JDBC com.snc.integration.jdbc

integration

Provides integration through JDBC. inactive false com.glide.web_service_application, com.glideapp.agent, com.snc.integration.common
Integration - LANDesk (Deprecated) com.snc.integration.landesk

integration

Integration with LANDesk. inactive Integration - Common Components, LANDesk Import Maps, Monitor Plugin
Integration - Microsoft SCCM (Deprecated) com.snc.integration.sccm

integration

Legacy version 3.0 integration with Microsoft SCCM. Replaced by Integration - Microsoft SCCM 2007. inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2007 com.snc.integration.sccm2007

integration

Provides integration with Microsoft SCCM 2007. inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2012 (Deprecated) com.snc.integration.sccm2012

integration

Legacy integration with Microsoft SCCM 2012. Replaced by Integration - Microsoft SCCM 2012 v2. inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2012 v2 com.snc.integration.sccm2012v2

integration

Provides integration with Microsoft SCCM 2012. inactive false com.snc.integration.jdbc
Integration - Microsoft SMS

Available by request

com.snc.integration.sms

integration

Integration with Microsoft SMS inactive false Microsoft SMS Import Maps, Monitor Plugin, Integration - Common Components
Integration - Microsoft SMS / SCCM 2.0 (Deprecated) com.snc.integration.sms2

integration

Legacy version 2.0 integration with Microsoft SMS/SCCM. Replaced by Integration - Microsoft SCCM 2007. inactive false com.snc.integration.jdbc
Integration - Microsoft System Center Operations Manager (SCOM)

Available by request

com.snc.integration.scom

integration

Integration with Microsoft System Center Operations Manager inactive false Integration - Common Components, com.glide.web_service_application, MID Server
Integration - Multifactor Authentication

New in Geneva

com.snc.integration.multifactor.authentication

integration

Activate this plugin to set up Multifactor authentication on the instance. inactive false
Integration - Multiple Provider Single Sign-On Installer com.snc.integration.sso.multi.installer

integration

Use this plugin instead of the Integration - Multiple Provider Single Sign-On plugin to activate the Multiple Provider Single Sign-On feature. inactive false
Integration - OpenID SSO com.snc.integration.sso.openid

integration

Enables single sign-on by exchanging URL parameters with an external OpenID Provider (OP). inactive false com.snc.integration.common
Integration - Tivoli Enterprise Console (TEC) 2.0 com.snc.integration.tivoli_tec

integration

Provides version 2.0 integration with Tivoli Enterprise Console (TEC). inactive false com.snc.integration.common, com.glide.web_service_application, com.glideapp.agent
Integration - Verizon eBonding com.snc.integration.verizon_ebonding

integration

Provides integration with Verizon eBonding. inactive false com.snc.integration.common, com.glide.custom_web_service, com.glide.static_wsdl, com.glide.custom_web_service, com.glideapp.ecc_retry_policy
IP Range Based Authentication com.snc.ipauthenticator Controls access to an instance based on IP address. active false
IT Data Mart com.snc.it_data_mart

application

Stores the information that the IT Finance application uses to allocate expenses to specific accounts and segments in the general ledger. inactive true
Item Designer support for the service catalog

New in Geneva

com.glideapp.servicecatalog.item_designer Service Catalog item designer. active true
ITSM and PA Demo Data

New in Geneva

com.snc.itsm_pa.demo Demo data for Incident, Problem, Change, Task SLAs, Business Services, Service Offering, Service Commitments and Performance Analytics. inactive true com.snc.incident, com.snc.problem, com.snc.change_request, com.snc.sla, com.snc.cmdb, com.snc.service_portfolio, com.snc.service_portfolio.sla
JavaScript Editor

Available by request

com.glide.javascript_editor Enables syntax highlighting and script macros for JavaScript fields inactive false
JSON Service request/response model com.snc.application.json_service

application

Core components and helpers for a JSON request/response model. Includes JSON and XML transports for NG and GlideAjax support. An extension of the processor framework. active false
Kepner Tregoe - Structured Problem Analysis

Available by request

com.snc.kt_pa

application

The KT Structured Problem Analysis application uses the "Kepner-Tregoe" Problem Analysis methodology, to help investigate the root cause of a problem. inactive false Coaching Loops
Keylines Business Service Maps com.snc.keylines_bsm_map

application

Provides an interactive and graphical interface to visualize configuration items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed, allowing for configuration by the user to view in context to their role. Additional capabilities provide for the displaying of related tasks such as incidents, problems, changes, and certification tasks. active false com.glide.diagrammer, com.snc.keylines, com.glideapp.bsm_map2
Keylines Core com.snc.keylines

application

Contains the Keylines Javascript library for drawing diagrams. active false
Knowledge Document com.snc.knowledge_document

feature_set

Adds knowledge based functionalities to the Managed Documents plugin. You can create a knowledge article from a document, or update a knowledge document to a newer revision. inactive false com.snc.document_management
Knowledge Management for Express com.glide.express.knowledge Knowledge plugin for Express. inactive true com.snc.knowledge3
Knowledge Management V3 com.snc.knowledge3 active true com.glide.ui.angular, com.glide.ui.ng, com.glideapp.knowledge2, com.glideapp.user_criteria, com.snc.contextual_search, com.snc.db.rotation, com.glideapp.live_feed_v2
Knowledge Management Wiki Support com.glideapp.knowledge2.wiki active false com.glide.wiki, com.glideapp.knowledge2
Legacy Notify com.snc.notifynow

feature_set

Notify enables bi-directional notifications over SMS, Voice and Conference Bridges. Tightly integrated with the workflow engine and business rules, it delivers a highly configurable and trusted way to deliver messages across a range of channels. Requires a separate contract with Twilio for SMS and Voice capabilities. inactive false com.glide.notification, com.glide.phone_number
Legal Service Management com.snc.legal_service_automation Manages legal matters and enables users to report and track matters. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.service_management.core
Legal Service Management CMS Portal com.snc.legal_service_automation.cms Lets you launch Legal Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive false com.snc.legal_service_automation, com.snc.service_management.core.cms
Legal Service Management Mobile

New in Geneva

com.snc.legal_service_automation_m Manages Legal Service Management mobile components. inactive false com.snc.legal_service_automation, com.snc.service_management_m
Lists v2 com.glide.list_v2 Updates to the display of lists that include a cleanup UI, hierarchical lists and related lists embedded in forms. active false com.glide.tiny_url, com.glide.ui_list_edit_with_form, com.glide.db_context_menu
Live Feed com.glideapp.live_feed Provides a place to post and share content in a ServiceNow instance. active true com.glide.custom_web_service, com.glideapp.live_common, com.glide.notification
Live Feed com.glideapp.live_feed_v2 Provides an updated application to post and share content in a ServiceNow instance. active true com.glideapp.live_feed, com.glideapp.ui_components
Live Feed Document - follow tasks (Incident, Change, etc) com.glideapp.live_feed_document Enables you to manage your task conversations and comments from My Feed or a document group. active false com.glideapp.live_feed
Magellan Navigator

New in Geneva

com.glide.ui.magellan_navigator Provides a redesigned application navigator for UI16. Combines standard navigation capabilities, customizable favorites, and recently accessed items in a single responsive control. active false com.glide.ui.magellan_navigator_api, com.glide.ui.doctype, com.glide.ui.ng
Maintenance Schedules com.snc.maintenance_schedules Links configuration items to maintenance schedules. The maintenance schedules are checked against the planned dates for changes, and those that appear outside the maintenance schedule are so marked. active false com.glide.schedules, com.snc.cmdb
Managed documents com.snc.document_management

application

Lightweight, ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin. inactive true
Marketing Service Management com.snc.marketing_service_automation Manages marketing requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.service_management.core
Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Lets you launch Marketing Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive false com.snc.marketing_service_automation, com.snc.service_management.core.cms
Marketing Service Management Mobile

New in Geneva

com.snc.marketing_service_automation_m Manages Marketing Service Management mobile components. inactive false com.snc.marketing_service_automation, com.snc.service_management_m
Merge Tool

New in Geneva

com.glide.ui.mergetool

application

User interface for performing merges between two payloads. active false com.glide.ui.angular, com.glide.snc_code_editor
Metadata Tree com.snc.metadata_tree

application

Hierarchical representation of metadata. active false com.snc.apps_file
Metric Definition com.glide.metrics Provides an easy, declarative way to define metrics and allows the definitions to be tracked and stored by the system. active true com.glide.schedules
Microsoft Azure

Available as a separate subscription

com.sn_azure

application

Plugin for the integration with Microsoft Azure. inactive com.snc.discovery.web_service.core, com.snc.runbook_automation.virtualization
MID Server com.glideapp.agent The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. active false com.glide.custom_web_service
Mobile Device ITIL and Service Management com.snc.itil_mobile Applications and modules for ITIL and Service Management. active false com.glide.labels, com.glide.mobile
Mobile UI com.glide.ui.m User interface for mobile devices running iOS 6+ or Android 4+ with the Chrome browser. Provides nearly full-product functionality. Adds a new System Mobile UI application to the application navigator in the standard UI for configuring the mobile UI. active true com.glide.wiki, com.glide.labels, com.glide.db_images, com.glide.ui.font_icons, com.glide.ui.ng, com.glide.ui.zepto, com.glide.ui.tablet.theme, com.glide.ui.recent_selections, com.glide.ui.table_titles, com.snc.platform.security.oauth, com.glide.ui.magellan_navigator_api, com.glide.ui.list_api, com.glide.notification.push
Model Management com.snc.model Enables you to manage and maintain model categories, models, suites and bundled models. active true
My Assets com.snc.asset_myassets Provides users with self-service access to their own assets, contracts, and requests. active false com.snc.asset_management
Next-Gen BSM com.snc.ng_bsm

application

Next Generation BSM (NG-BSM) built on D3 and Angular. Provides an enhanced, modern interactive graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed and displays related information for CIs such as Events, Incidents, Problems and Changes. active false com.snc.keylines_bsm_map, com.glide.ui.heisenberg
NG shared components com.glide.ui.ng Provides libraries and services common to plugins using Angular. active false com.glide.ui.angular, com.glide.ui.angularui, com.glide.ui.ng.amb
Notify com.snc.notify

feature_set

Notify provides powerful platform features for workflow-driven voice calls, conference calls, and SMS messages making it possible to create flexible Interactive Voice Response (IVR) systems to do virtually anything. Requires the Twilio Driver and a separate contract with Twilio for SMS and Voice capabilities. inactive true com.glide.phone_number, com.snc.notify.twilio
Notify - Twilio Driver com.snc.notify.twilio

feature_set

Notify support for Twilio. Requires a separate contract with Twilio for SMS/Voice capabilities. inactive false com.glide.phone_number
OAuth 2.0 com.snc.platform.security.oauth The implementation of OAuth 2.0 to support token granting and authentication. active false com.glide.certificates, com.snc.platform.security.oauth.legacy
OAuth 2.0 legacy (do not activate...use 'OAuth 2.0' instead) com.snc.platform.security.oauth.legacy Legacy implementation of OAuth 2.0. Please instead install com.snc.platform.security.oauth. active false
On-Call Scheduling com.snc.on_call_rotation

application

Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On Call allows you to configure and build different on-call schedules per process and assignment group. When utilizing the Notify plugin, resources can use SMS and Voice escalations to interact with the the escalation to acknowledge incidents, etc. inactive true com.glide.schedules, com.glide.notification
Openframe

New in Geneva

com.sn_openframe

application

An interface to integrate external communication systems with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere within ServiceNow screens. inactive false com.glide.ui.ng
Orchestration

Available as a separate subscription

com.snc.runbook_automation

application

Automates oft-repeated manual operations such as deployments, configurations, information gathering, etc. Uses workflow and MID server technologies to allow activities to execute commands on equipment inside the customer's enterprise network. inactive Workflow Runtime Engine, Core Automation, Orchestration - ROI
Orchestration Virtualization

Available by request

com.snc.runbook_automation.virtualization

application

Provides Virtualization features for various Cloud/Virtualization hypervisors. inactive Orchestration, Automation Applications Core, Orchestration Virtualization Core Components
Orchestration - Active Directory com.snc.orchestration.ad The activity pack for Active Directory inactive Orchestration
Orchestration - Amazon EC2

Available by request

com.snc.ec2_v2

application

Support for provisioning Amazon EC2 instances from images (AMIs). Includes a service catalog entry for ordering an instance running Windows or Linux. inactive com.snc.orchestration.activities.ec2, com.snc.runbook_automation.virtualization, Amazon Web Services Common, Discovery Components for Amazon Web Services
Orchestration - Amazon EC2 Integration for Training Partners

Available by request

com.snc.ec2_training_partner

application

This is an application that ServiceNow's partners that will provide training can create lab instances using their own Amazon EC2 account, using images shared by ServiceNow's training department. inactive Orchestration - Amazon EC2
Orchestration - Examples

Available by request

com.snc.runbook_automation.examples

demo

Various examples of how Orchestration can be used. inactive Orchestration
Orchestration - Exchange com.snc.orchestration.exchange The Exchange activity pack. inactive Orchestration
Orchestration - F5 network management com.snc.orchestration.f5 The activity pack for F5. inactive Orchestration
Orchestration - Infoblox DDI Activity Pack com.snc.orchestration.infoblox Infoblox activity pack. inactive Orchestration
Orchestration - PowerShell com.snc.orchestration.powershell The activity pack for PowerShell. inactive Orchestration
Orchestration - ROI com.snc.runbook_automation.roi

application

Orchestration ROI computes savings resulting from automated tasks and provides reports based on predicted and actual savings. inactive Performance Analytics, Cost Management
Orchestration - ROI Premium com.snc.runbook_automation.roi_premium

application

Orchestration ROI premium reports provide detailed views of automation savings. These reports are available with activation of the Performance Analytics - Premium plugin. inactive Performance Analytics - Premium, Orchestration - ROI
Orchestration - SFTP com.snc.orchestration.sftp This is an activity pack that includes activities for common file transfer tasks and a complex workflow ready to use in real world applications. inactive Orchestration
Orchestration - SSH com.snc.orchestration.ssh The activity pack for SSH. inactive Orchestration
Orchestration - VMware Support

Available as a separate subscription

com.snc.runbook_automation.vmware

feature_set

VMware orchestration support. Includes a service catalog entry for ordering a virtual server with a choice of operating systems and performance/capacity class, and also configurations for Windows, Linux, and network information. inactive com.snc.orchestration.activities.vmware, com.snc.runbook_automation.virtualization
Orchestration - System Center Configuration Manager com.snc.orchestration.sccm_mgnt The activity pack for client software distribution activities. inactive Orchestration
Orchestration Activities - Chef com.snc.orchestration.activities.chef

application

Uses workflow technology to utilize activities that work with Opscode's Chef product. Please consult with your ServiceNow representative. inactive Orchestration, Web Service Consumer
Orchestration Activities - EC2

Available by request

com.snc.orchestration.activities.ec2

application

Uses workflow technology to issue Amazon EC2 activities that will execute the commands on Amazon cloud. inactive Amazon Web Services Core Components, Orchestration
Orchestration Activities - Puppet com.snc.orchestration.activities.puppet

application

Uses workflow technology to utilize activities that work with Puppet. Please consult with your ServiceNow representative. inactive Orchestration
Orchestration Activities - VMware

Available as a separate subscription

com.snc.orchestration.activities.vmware

application

Uses workflow and MID server technologies to allow VMware activities to execute commands on equipment inside the customer's enterprise network. inactive Orchestration
Ordered Email Processing com.glide.email_ordered_processing Allows inbound email actions to be ordered, and programmatically stop processing. active false
Organization Management com.snc.organization_management active false
Outbound Email Notifications com.glide.email_outbound Enables outbound email notifications. active false
Overview of cluster state

Available by request

com.glide.system_status Virtual Table and supporting business rules to allow single point overview of cluster state. inactive false
Overview Pages com.glide.ui.overview_help Framework for Overview pages. active false com.glide.ui.angular
PAAS Core

Available by request

com.glide.paas.core PAAS Boot Entry-point. inactive true Glide Core, Task table schema, Variables for GlideRecords, Assignment Rules, Tables and Columns, Approval Engine, Approval Engine Email Handler, Deploy, Home Plugin, Questionset Plugin, System Plugin, State Engine, User Session Management, Editor for lists and related lists, View Management, Schema Map Plugin v2, System Import Sets, LDAP Support, Instance Management Client, Active Transaction Management, X.509 Certificate Management, com.glide.instance_registration_client, Upgrade Client, Log file viewer, Web Service Provider - Common, Text Index, Text Index Attachments, Text Search, Spell Checking, System Diagnostics, Report Engine - store chart datasets in the database, Activity formatter, Database Storage for Video Files, Web Service Provider - Scripted, Outbound Email Notifications, Report - PDF Page Header Footer Templates, Tablet Device Support - iPad with iOS 6+, Stats Tools, Schema Map v3, com.glide.web_service_provider_v2, Field Watcher, Live Upgrade, Knowledge Management, E164 Compliant Phone Number, REST API Provider, CORS support for REST API, Scripted REST APIs, com.glide.db.impex, Admin Homepage Enterprise Specific Components, Protocol Profile Manager, Workflow Authoring Tools, System Update Sets (with remote update set support), Subscription Based Notifications, Knowledge Management with KCS, Google Maps Plugin, com.glideapp.servicecatalog.platform, Basic Export Set Functionality, com.glide.system_import_data_source, Contextual Security Rules, Security Jump Start (ACL Rules), High Security Settings, Revised Server health monitoring plugin, Disable System Imports Plugin, Text Search, com.glideapp.summary_report_engine, com.snc.db.rotation_default_tables, ESS Portal (implemented within Content Management), Email/SMS Separation, Email Accounts, IP Range Based Authentication, com.glide.web_service_application, Client Transaction Timings, Live Feed, Live Feed, Live Feed Document - follow tasks (Incident, Change, etc), Live Feed for Mobile UI, UI11 - Navpage layout with multiple panes, Data Lookup and Record Matching Support, Data Lookup and Record Matching Support for Service Catalog, Engine Based Notifications , Homepage Splash Page, Report Security - enforce access control checks, Email Automatic User Creation, Report Charting v2, Platform as a Service, Broadcast Messages, Zing Text Search, High Availability Cloning, com.snc.developer_updates, Browser IDE, com.glide.security.non_interactive_users, Usage Analytics, Read-Only User Role, ServiceNow Internal Use Instance, Scoped App Client, Scoped App Author, Scoped App Creator, Studio, Connect, PAAS Active Modules, Knowledge ext's for PO zboot, PAAS Homepage, PAAS Platform Overlay, Knowledge Management V3, PAAS Broken Dependency Removal, com.glide.paas.navigation_overlay, Asynchronous Message Bus Metric
Packages Call Removal Tool com.glide.script.packages_call_removal Scans scripts for Packages calls to ServiceNow Java classes, proposes changes to replace them with alternate scriptable names, and facilitates the script changes.. Packages calls to ServiceNow Java classes will eventually be disallowed in a future ServiceNow release, and this utility helps prepare an instance for that. inactive false
Password Reset com.glideapp.password_reset

application

Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance. inactive true com.snc.process_flow_formatter, com.glide.notification, com.glide.usageanalytics
Password Reset - Orchestration Add-on

Available by request

com.glideapp.password_reset.addon.orchestration

application

Password reset add-on for enabling the use of ServiceNow orchestration. Includes support for Active Directory and remote SOAP based credentialed systems. inactive true Password Reset, Orchestration
PDF Generator

New in Geneva

com.snc.pdf_generator

application

Provides a tool to generate PDF documents. Uses variables to pull information from a table into the document.

Used to generate employment verification letters in the Human Resources application.

inactive false
Performance Analytics com.snc.pa Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. active false com.snc.pa.dc, com.glide.ui.angular, com.glideapp.report, com.glideapp.home.publishers
Performance Analytics - Configuration Generator

New in Geneva

com.snc.pa.configurationgenerator

feature_set

Provides a configuration generator for creating a set of Performance Analytics indicators, breakdowns, dashboards, and widgets based on the task-derived table. inactive false com.snc.pa
Performance Analytics - Content Pack - Change Management com.snc.pa.change

feature_set

Provides Performance Analytics content for change management. Installed with Performance Analytics - Premium. inactive false com.snc.pa
Performance Analytics - Content Pack - Customer Service

New in Geneva

com.sn_customerservice_pa Provides Performance Analytics content for Customer Service. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.sn_customerservice, com.snc.pa.premium
Performance Analytics - Content Pack - Field Service Management

New in Geneva

com.snc.work_management_pa Provides Performance Analytics content for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.work_management, com.snc.pa.premium
Performance Analytics - Content Pack - Human Resources

New in Geneva

com.snc.pa.hr_core

feature_set

Provides Performance Analytics content for Human Resources core out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. inactive false com.snc.pa, com.snc.hr.core
Performance Analytics - Content Pack - Incident SLA Management com.snc.pa.sla

feature_set

Provides Performance Analytics content for Incident SLA Management. Installed with Performance Analytics - Premium. inactive false com.snc.pa
Performance Analytics - Content Pack - Problem Management com.snc.pa.problem

feature_set

Provides Performance Analytics content for Problem Management. Installed with Performance Analytics - Premium. inactive false com.snc.pa
Performance Analytics - Content Pack - Request Management (Requested Item) com.snc.pa.request

feature_set

Performance Analytics content for Request Management. Installed with Performance Analytics - Premium. inactive false com.snc.pa
Performance Analytics - Content Pack - Request Management (Requests)

New in Geneva

com.snc.pa.request2

feature_set

Performance Analytics content for Request Management out-of-the-box KPIs for Requests. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. inactive false com.snc.pa
Performance Analytics - Data Collector com.snc.pa.dc Performance Analytics - Data Collector. Installed with Performance Analytics. active false com.snc.core.automation, com.glide.usageanalytics
Performance Analytics - Example - LinkedIn

New in Geneva

com.snc.pa.linkedin

feature_set

Automatically imports LinkedIn data historically and daily. inactive false com.snc.pa
Performance Analytics - Example - Stocks Quotes

New in Geneva

com.snc.pa.stock

feature_set

Automatically imports stock quotes data historically and daily. inactive false com.snc.pa
Performance Analytics - Example - Twitter

New in Geneva

com.snc.pa.twitter

feature_set

Automatically import Twitter data historically and daily. inactive false com.snc.pa
Performance Analytics - Example Context Sensitive Analytics for Incident

New in Geneva

com.snc.pa.incident.context_sensitive_analytics

feature_set

Performance Analytics example adding ability to open PA context-sensitive PA dashboards in incident forms based on UI actions. inactive false com.snc.pa
Performance Analytics - Premium

Available by request

com.snc.pa.premium Installing this plugin will remove the limitations of the out of box Performance Analytics. inactive Performance Analytics
Personal Task Management com.glide.ui.m.pt Allows users to create and manage personal tasks. inactive false com.glide.ui.m
Platform as a Service com.snc.paas

application

Allows the development of custom applications to meet business needs. active false com.glideapp.workflow
Problem Management com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents. active true com.snc.service
Problem Tasks com.snc.problem_task Adds a Problem Task table with a reference to the Problem table. active false
Process Flow Formatter com.snc.process_flow_formatter

feature_set

Quickly summarizes multiple pieces of information about a process and displays the stages graphically at the top of a form. active false
Procurement com.snc.procurement

application

Allows users to create purchase orders and obtain items for fulfilling service catalog requests. inactive true
Product Catalog com.snc.product_catalog

application

Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. active true
Project Management com.snc.project_management_v3

application

Third generation suite of tools that aids in planning, organizing, and managing projects by applying basic task management processes. inactive true com.snc.project_management_delete, com.glide.schedules, com.snc.planned_task_v2, com.snc.time_card, com.snc.skills_management, com.snc.process_flow_formatter, com.snc.cost_management, com.snc.project_management_db_views, com.snc.project_workbench, com.snc.timeline_visualization, com.glide.ui.checklist
Project Management Import (Deprecated) com.snc.project_management_import

feature_set

An addition to the Project Management v2 pluging that makes importing MPP (Microsoft Project Files) possible. inactive Project Management v2
Project Management TeamSpace 1 com.snc.ppm_teamspace_1

application

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. inactive true com.snc.project_portfolio_suite
Project Management TeamSpace 2 com.snc.ppm_teamspace_2

application

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. inactive false com.snc.project_portfolio_suite
Project Management TeamSpace 3 com.snc.ppm_teamspace_3

application

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. inactive false com.snc.project_portfolio_suite
Project Management TeamSpace 4 com.snc.ppm_teamspace_4

application

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. inactive false com.snc.project_portfolio_suite
Project Management TeamSpace 5 com.snc.ppm_teamspace_5

application

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. inactive false com.snc.project_portfolio_suite
Project Portfolio Suite com.snc.project_portfolio_suite

application

Provides a simplified, team-oriented approach to Project Portfolio Management and IT application development by combining several individual applications. inactive true com.snc.project_management_v3, com.snc.demand_management, com.snc.resource_management, com.snc.sdlc.scrum.pp, com.snc.test_mgmt, com.snc.sdlc.scrum.ppm_int, com.snc.test_mgmt.ppm_int
Protocol Profile Manager com.glide.protocol_profile Defines properties associated to protocols such as default port and keystore. active false
Puppet Configuration Management com.snc.puppet Defines properties associated to protocols such as default port and keystore. Please consult with your ServiceNow representative. active false
Quiz Designer com.glide.quiz_designer Provides the ability to send scored questionnaires quickly and easily to one or more users. A quiz may have categories of questions that are assigned only to some users. inactive false com.glide.assessment_designer.common, com.snc.assessment_core
Read-Only User Role com.snc.read_only.role Enable Read-Only user role functionality. active false
Relationship Layout

New in Geneva

com.glide.ui.relationship_layout Enable scoped relationships to be associated to out-of-scope related list views. active false
Release Management com.snc.release_management_v2

application

The Release Management v2 plugin is a rewrite of the original release management module. All products, releases, features, and release tasks are now planned_task extensions, and much of the project management functionality (Gantt charts, timelines, time cards) is now shared with release. inactive true com.snc.release_management, com.snc.planned_task, com.snc.process_flow_formatter
Report - PDF Page Header Footer Templates com.glideapp.report_page_hdrftr Allows users to create templates that define the page header and footer layout for PDF files exported from ServiceNow. active false com.glideapp.report, com.glideapp.report2
Report Charting v2 com.glideapp.report.charting_v2 Installs V2 of ServiceNow charts with HighCharts. active false com.glideapp.report, com.glideapp.report2
Report Engine - use summary table for reports com.glideapp.summary_report_engine Causes the data from all reports, custom and standard, to be stored in the sys_report_summary table and separates the data from the rendering process for all reports. Report data is periodically purged from the sys_report_summary table (approximately every two hours). active false com.glideapp.report2
Report Security - enforce access control checks com.glideapp.report_security Allows administrators to use ACLs to restrict report access. active false com.glideapp.report, com.glideapp.report2
Reporting Statistics Reports com.glideapp.report_statreports Provides reports and dashboards on reporting statistics. inactive false com.glideapp.report
Required Form Fields com.snc.required_form_fields Allows an administrator to specify required fields that cannot be removed from a form. inactive false
Resource Management com.snc.resource_management

application

Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. inactive true com.snc.schedule_loader, com.snc.process_flow_formatter, com.snc.cost_management
Resource Matching Engine

New in Geneva

com.snc.matching_rule Provides a Resource Matching Engine. inactive false com.snc.skills_management
REST API Provider com.glide.rest Provides a REST API framework to support RESTful services. active false com.glide.ui.angular, com.glide.ui.heisenberg
Restore Deleted Records com.snc.undelete Restores deleted records from audited tables and references to those records. Also restores any records that were deleted as a result of a cascade delete rule. inactive false
Role Delegation com.snc.role_delegation Allows an administrator to designate role delegators, who can delegate any role they have to members of their group. active false com.glideapp.workflow
Runbook Automation - Amazon EC2 Integration for Service-Now

Available by request

com.snc.ec2_snc

application

ServiceNow specific implementation of the Amazon EC2 training partner application. It provides a custom implementation of the Update DNS workflow. inactive Orchestration - Amazon EC2 Integration for Training Partners
Sales Force Automation application template

New in Geneva

com.snc.sfa2

application

Provides tools to manage sales and marketing operations throughout the sales life cycle from lead generation through contract completion. inactive true com.snc.process_flow_formatter
Schema Map Plugin

Available by request

com.glideapp.schema_map Enables a dynamic visual map feature for the CMDB. inactive false
Schema Map v3 com.glide.erd Displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema. active false com.glide.diagrammer
Script Templates

New in Geneva

com.glide.script.templates Provides templates for some script fields. active false
Script Whitelist Manager com.glide.script.whitelist Provides temporary support for continued direct invocation of whitelisted Java Packages, Constructors, and Methods. active false
Scripted REST APIs

New in Geneva

com.glide.scripted_rest_services Provides a framework for building Scripted REST APIs. active false com.glide.rest, com.glide.scripted_rest_services.internal, com.glide.scripted_rest_services.errors
Scripted REST APIs - Error types com.glide.scripted_rest_services.errors An internal plugin component to Scripted REST APIs. active false
Scripted REST APIs - Internal com.glide.scripted_rest_services.internal An internal plugin component to Scripted REST APIs. active false
SDLC - SCRUM com.snc.sdlc.scrum

application

Adds a release process specific to a Scrum development process. Sits on top of the SDLC application, adding additional agile notions like epics, stories, and sprints. inactive true com.snc.sdlc
SDLC - Scrum Process Pack com.snc.sdlc.scrum.pp

application

Wraps a formal process over the core SDLC-SCRUM offering. If you already have a customized version of SDLC-SCRUM, please refer to the discussion of deleting previous customizations before activating this plugin. inactive true com.snc.model, com.snc.sdlc.scrum, com.glideapp.custom_charts, com.glide.sorting, com.glide.ui.ng
Secondary Database Pools

Available by request

com.glide.secondary_db_pools Define secondary database pools and group them into categories. inactive false Progress Tracker
Security Incident Response com.snc.security_incident Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.service_management.core, com.snc.governance_core, com.snc.task_outage, com.snc.treemap, com.snc.security_support.sir
Security Incident Response Event Management support

New in Geneva

com.snc.security_incident.itom Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.security_incident, com.glideapp.itom.snac
Security Jump Start (ACL Rules) com.snc.system_security Adds ACL rules to provide a jump start on securing many system tables, making it easier for an organization to get into production more quickly. active false
Self Service Password Reset com.snc.password_reset

feature_set

Allows locally authenticated users to request a temporary password if they forget their current one. inactive false com.glideapp.password_reset
Sendmail Support

Available by request

com.glide.sendmail_support Support forwarding of emails from *nix sendmail using SOAP into ECC queue. inactive false
Server-side JavaScript Debugger com.glide.debugger

application

Allows application developers and administrators to efficiently debug scripts that drive the applications they develop and support. active false com.glide.ui.angular, com.glide.ui.zepto, com.glide.ui.font_icons
Server Side Monitoring for instance checkin

Available by request

com.glide.instance_monitor Server side parsing and storage for instance stat flow back to server. inactive false Glide Relational Implementation of an RRDB
Server side system load test utility

Available by request

com.glide.load_test Provides simulated, repeatable load on an application server. Simulates UI rendering, updates, and other activities. inactive false
Server side system load test utility demo data

Available by request

com.glide.load_test.demo Demo data (and sample tests) for load test plugin. inactive false Server side system load test utility
Service 360

New in Geneva

Available as a premium plugin

com.snc.service_360 Installs Service 360. Please contact your ServiceNow representative. inactive Service Portfolio Management, Service Portfolio Management - SLA Commitments, Tree map, Performance Analytics - Content Pack - Change Management, Performance Analytics - Content Pack - Problem Management
Service Analytics

New in Geneva

Available by request

com.snc.sa.analytics Service Analytics. inactive Event Management
Service Catalog core applications com.glideapp.servicecatalog Allows customers to order predefined, bundled goods and services from your IT organization or other departments. active true com.glideapp.servicecatalog.platform, com.glideapp.servicecatalog.execution_plan, com.glideapp.servicecatalog.item_designer, com.glide.currency
Service Catalog Scoped API

New in Geneva

com.glideapp.servicecatalog.scoped.api Service Catalog Scoped API to support application creation on Service Catalog platform. inactive true
Service Creator com.glide.service_creator Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. active true com.glide.ui.ng.cc, com.glideapp.servicecatalog.item_designer
Service Desk Call com.snc.service_desk_call

feature_set

Part of the Service Desk application that enables service desk staff to collect information in a call that does not relate to a specific process. The call will be transferred to an incident, problem, change request or service catalog request. Replaces the Best Practice - New Call Wizard plugin and the New Ticket Module. inactive false
Service level management com.snc.sla Provides a greatly enhanced version of the default SLA engine. active true com.glideapp.workflow, com.glide.schedules, com.glide.relative_duration
Service Management Core com.snc.service_management.core Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing and the custom app creator. inactive false com.snc.automatic_assignment, com.snc.asset_management, com.snc.process_flow_formatter, com.snc.state_flows, com.snc.knowledge3, com.snc.skills_management, com.snc.territory_management, com.snc.document_management, com.snc.task_activity, com.snc.service_management.geolocation, com.snc.service_management_m, com.glide.encryption, com.snc.common_workbench, com.glide.ui.checklist
Service Management Geolocation

New in Geneva

com.snc.service_management.geolocation

application

Provides Service Management geolocation capabilities. inactive true com.snc.geolocation
Service Management Geolocation Mobile

New in Geneva

com.snc.service_management_m Adds a menu in the new mobile UI for Service Management Geolocation. inactive false com.glide.ui.m, com.snc.service_management.geolocation
Service Mapping

New in Geneva

Available as a separate subscription

com.snc.service-mapping

application

Top Down Service Discovery. inactive Event Management and Service Mapping Core
Service Modeling

New in Geneva

com.snc.cmdb.service.modeling Core infrastructure for Service Modeling used in Service Mapping and Delivery. inactive false com.snc.cmdb.enterprise
Service Portfolio Management com.snc.service_portfolio

application

Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage. inactive true com.glideapp.servicecatalog, com.glideapp.summary_report_engine
Service Portfolio Management - SLA Commitments com.snc.service_portfolio.sla Allows commitments to be defined by an SLA, so that staff can track how efficiently the service desk meets commitments for a service offering. inactive true com.snc.service_portfolio, com.snc.sla
ServiceNow Configuration Automation com.snc.snc_config

application

Provides support for the management of ServiceNow configuration management automation. Please consult with your ServiceNow representative. inactive Orchestration, Configuration Automation
ServiceNow Edge Encryption

New in Geneva

Available as a separate subscription

com.glide.edgeencryption Enables ServiceNow Edge Encryption. inactive ServiceNow Edge Encryption Core
SessionDebug

New in Geneva

com.glide.sessiondebug Provides SessionDebug statements and filtering. active false
Skills Management com.snc.skills_management

application

Enables an administrator to assign configured competencies, called skills, to groups or individual users. These skills can then be used to determine which users and groups can be assigned particular tasks. inactive true
SLA Contract Add-on com.snc.sla.contract2 Extends the existing SLA functionality by utilizing a contract as the master document that houses all appropriate data needed to drive task SLA processing. inactive false com.snc.sla
SLA Timeline com.snc.sla.timeline Provides the ability to view an SLA in a timeline. active false com.snc.sla
SM Planned Maintenance com.snc.planned_maintenance Allows setup and configuration for repeating and triggered requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.service_management.core
SNC Access Control

Available by request

com.snc.snc_access_control Allows customers to control which SNC employees may access their instance, and when inactive
SNC Code Editor ServiceNow Configuration Automation

New in Geneva

com.glide.snc_code_editor active false
Social Q&A

New in Geneva

com.sn_kb_social_qa Allow users to ask and respond to questions and to vote on questions and answers. Social Q&A extends the Knowledge application and uses existing Knowledge functionality such as user criteria and multiple knowledge bases. active true com.snc.knowledge3, com.glide.ui.ng.amb
Software Asset Management com.snc.software_asset_management Systematically tracks, evaluates, and manages software licenses and software usage. inactive true com.snc.sam.core
Software Asset Management - IBM PVU Process Pack com.snc.sam.ibmpvu.pp

application

Add-on to the Software Asset Management plugin that provides the capability to manage software that is licensed under the IBM Processor Value Units licensing model. inactive true com.snc.software_asset_management
Software Asset Management - Oracle Process Pack com.snc.sam.oracle.pp

application

Add-on to the Software Asset Management plugin that provides the capability to manage software that is licensed under Oracle licensing model. inactive true com.snc.software_asset_management
Software Asset Management Core

New in Geneva

com.snc.sam.core Provides the base tables for software asset management. Includes software installations, usages, suite calculations, and discovery models. inactive false
Software Asset Management Extensions com.snc.sam Provides Software asset management improvements, including license controls. active false
Software Development Lifecycle (SDLC) com.snc.sdlc

application

Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development. inactive true com.snc.release_management_v2
SSO provided by Okta, Inc. com.snc.sso.okta Provides single sign-on access to ServiceNow instances through Okta. inactive false com.snc.integration.sso.saml20.update1
Staging tables

Available by request

com.glideapp.staged_tables Manages staging tables. inactive false
State Flows com.snc.state_flows Enables advanced users to customize the state flow of any task table that uses states. This plugin is activated when Work_Management (in versions prior to Fuji) is activated and contains records that define the default work management state flow. inactive false
Stats Tools

New name in Geneva; formerly Query Stats

com.glide.db.query_stats Records statistics for system activities that affect performance. active false com.glide.monitor.round_robin_database
Streamline applications for Mid-market sized accounts

Available by request

com.snc.boot_profile.mid_market Streamline applications for mid-market sized accounts - turn off non-core Applications and trim Modules. inactive false Boot profile support routines
Studio

New in Geneva

com.glide.dev-studio Studio allows developers to add and update application files. active false
Subscription Based Notifications com.glide.notification Allows users to subscribe to notifications on a task or CI without being on the watchlist or being one of the assigned users. active false com.glide.ui_policy, com.glide.email_notification_preview
Survey Designer com.glide.survey_designer Survey designer. active false com.glide.assessment_designer.common
Survey Wizards

Available by request

com.glideapp.survey_wizard Enables easy creation of surveys using wizards. Integrates with the "Best Practice - Task Survey Management" plugin inactive true Expert System, Best Practice - Task Survey Management, UI Policy Rules for Wizards
Syntax Editor com.glide.syntax_editor active false com.glide.snc_code_editor
System Applications Core com.snc.apps

application

Core applications development. active false com.snc.apps_picker
System Applications Support com.snc.apps_complete

application

Provides support for creating and managing applications. active false com.snc.apps, com.snc.apps_picker, com.snc.apps_access, com.snc.apps_file, com.snc.apps_hub, com.snc.apps_legacy, com.snc.metadata, com.snc.metadata_tree, com.snc.apps_creator, com.glide.sessiondebug, com.glide.autorecovery, com.glide.transaction_scope, com.glide.ui.mergetool, com.glide.ui.relationship_layout
System Import Sets com.glide.system_import_set Provides the functionality for import sets. active false com.snc.automation, com.glide.ui_policy, com.glide.system_import_data_source
System Import Sets - Tests

Available by request

com.glide.system_import_set_test Test plugin for import sets. Contains table structures, maps, and applications for a convenient testing environment inactive false System Import Sets
System Update Set Picker com.glide.system_update_set_picker Allows users to choose an update set for tracking customizations. active false com.glide.system_update_set
System Update Sets (viewer) com.glide.local_update_set Supports viewing contents of update sets. active false
System Update Sets (with remote update set support) com.glide.system_update_set Facilitates moving customizations between systems.Supports viewing contents of update sets. active false com.snc.apps_hub, com.glide.system_update_set_picker, com.glide.system_update_set_preview
System Update Sets Preview com.glide.system_update_set_preview Allows users to preview the changes that will be performed by an update set and predict whether there will be any collisions in attempting to apply the update set. active false com.glide.system_update_set
System Web Services com.glide.web_service_application Provides a series of web service import sets. active false com.glide.web_service_provider, com.glide.web_service_import_sets, com.snc.web_service_import_set_tables
Table Hierarchy Conversion

Available by request

com.snc.ha.clone.hierarchy Flatten table hierarchies - eliminates joins on tables in the hierarchy. inactive false High Availability Cloning
Tablet Device Support - iPad with iOS 6+ com.glide.ui.tablet Provides a UI supporting nearly full-product functionality on the Apple iPad. active false com.glide.context_help, com.glide.ui.font_icons, com.glide.ui.tablet.theme
Task Activities

New in Geneva

com.snc.task_activity Enables support for activities on task tables. inactive false
Task-Outage Relationship com.snc.task_outage

feature_set

Allows users to create an outage from an Incident and a Problem form. Incidents and problems have a many-to-many relationship with outages. inactive false
Team Development com.snc.apps_hub

application

Supports parallel development on multiple, sub-production ServiceNow instances by providing branching operations, the ability to compare a development instance to other development instances, and a central dashboard for all team development activities. active false com.snc.apps, com.glide.ui.angular
Territory Management

Available by request

com.snc.territory_management

application

Implementation of geographical territory covered by users (Agent) or groups (Field Support Groups). inactive true
Test Management com.snc.test_mgmt Provides a tool for manual software testing. inactive true com.snc.planned_task_v2
Test Suite/Case Management

Available by request

com.snc.test_suite Test Suite: Plugin to allow Test definition and recording. inactive true Context Ranking
Text Analytics

Available by request

com.glide.ts_analytics Provides analysis of text data in a body of records over time. inactive false Zing Text Search
Text Index Attachments com.glide.text_index_attachments Indexes text in attachments so that attachments can appear in searches. active false com.glide.text_index
Time card management com.snc.time_card

application

Works with the Task table to record time worked on projects, incidents, problems, and change requests. Task assignees can record time worked in the Time worked field on a task record or enter hours directly onto a time card. inactive false
Timeline Visualization com.snc.timeline_visualization

application

Enables graphical representation of activities over time to provide a high-level view of strategic and operational activities in your organization such as incidents, problems, changes, and projects. An out-of-the-box visualization provided by this plugin is the CIO Roadmap. This roadmap shows projects grouped by portfolios. Organization leaders can use the CIO roadmap to monitor and evaluate the status of current and upcoming projects. inactive true com.snc.project_management_v3
Tiny URL Support com.glide.tiny_url Automatically generates shortened URLs that prevent page rendering errors in Microsoft Internet Explorer caused by long URLs. active false
TinyMCE HTML Field Editor com.glide.editor.tinymce Enables users to edit HMTL fields with the TinyMCE editor instead of the legacy (htmlArea) editor. active false
Transaction Design Scope

New in Geneva

com.glide.transaction_scope Handles transaction design scope management. active false
Transaction Quotas com.glide.quota Allows definition of quota policies for different types of transactions. A transaction quota cancels any transaction in violation of the policy and notifies the user of the cancellation. active false
Tree map

New in Geneva

com.snc.treemap Enables support for treemap view on any applications. inactive false com.snc.pa
UI 15 com.glide.ui.doctype Enables UI15, a user interface for modern browsers with refined colors and usability enhancements. active false com.glide.ui11, com.glide.ui.recent_selections, com.glide.ui.themes.doctype, com.glide.ui.font_icons, com.glide.ui.ng, com.glide.editor.tinymce, com.glide.ui.personalize_form, com.glide.ui.overview_help
UI Components com.glideapp.ui_components Provides all common angular components for apps. active false com.glide.ui.ng, com.glide.ui.angularui, com.glide.ui.heisenberg
UI11 - Navpage layout with multiple panes com.glide.ui11 Enables UI11, a user interface that organizes the UI layout in multiple resizable panes, bookmarks, and flyouts. active false com.glide.db_images
UI16

New in Geneva

com.glide.ui.ui16 Enables UI16, a user interface that provides an updated look and usability improvements. Notable features include real-time form updates, user presence, a redesigned application navigator with tabs for favorites and history, and enhanced activity streams. active false com.glide.ui.doctype, com.glide.ui.concourse, com.glide.ui.form_presence, com.glide.ui.snippets
User Guide com.glide.user_guide Provides the ability to create end user help documentation that is specific to the policies and procedures of your organization. A default help page is provided in the base system that displays UI16 help documents for system navigation and other basic operations. active false
User Registration Request com.snc.user_registration

feature_set

Provides the ability for unregistered users to request access to a ServiceNow instance. inactive false
Vendor Performance com.snc.vendor_performance

application

Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. inactive true com.snc.assessment_core
Vendor Ticketing com.snc.vendor_ticket

application

Provides expanded functionality to obtain vendor performance data by tracking vendor incidents and SLAs. inactive true com.snc.service_portfolio, com.snc.service_portfolio.sla, com.snc.task_outage, com.snc.vendor_performance
Version Management com.snc.version

application

Provides the ability to track, compare, and revert to multiple versions of table records. inactive false
Version Support com.glideapp.version Supports tracking versions of files that are stored in update sets, including the ability to compare and revert to previous versions. active false
Virtualization Configuration Automation Integration

Available by request

com.snc.virtualization_config_auto

application

Integrates virtualization and configuration automation applications. inactive false
Visual Task Boards com.glide.ui.vtb Allows users to organize, modify, and track progress of multiple tasks from an intuitive, Kanban-inspired interface. active false com.glide.ui.ng, com.glide.ui.font_icons, com.glide.task, com.glide.ui.checklist, com.glide.ui.ng.amb
Vulnerability Response

New in Geneva

com.snc.vulnerability Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. inactive true com.snc.sam.core, com.snc.security_support.vul
Web Service Consumer com.glide.web_service_consumer Provides a SOAP Message module for developing, prototyping, and saving outbound SOAP messages that can be reused in business rules and scripts. active false com.glide.vars, com.glideapp.ecc
Web Service Import Set Tables com.snc.web_service_import_set_tables Complements direct web services and scripted web services in providing a web service interface to import set tables. active false com.glide.web_service_import_sets, com.glide.web_service_application
Web Service Import Sets com.glide.web_service_import_sets Complements direct web services and scripted web services in providing a web service interface to import sets. active false com.glide.table_editor, com.glide.web_service_provider
Web Service Provider - Common com.glide.web_service_provider Provides scripted web service and SOAP message resources. active false com.glide.vars, com.glide.system_property_categories, com.glide.system_import_set
Web Service Provider - Custom WSDL com.glide.static_wsdl Provides the ability to create a scripted web service to accept any WSDL format. inactive false
Web Service Provider - Scripted com.glide.custom_web_service Enables users to create new web services that are not addressed by the system. Allows a user to define input and output parameters and use JavaScript to do everything in between. active false com.glide.web_service_provider, com.glide.web_service_consumer
WebKit HTML to PDF com.snc.whtp Enables the instance to use the service WebKit HTML to PDF. inactive false com.snc.platform.security.oauth
Workflow Authoring Tools com.glideapp.workflow.authoring Allows you to define and modify workflows by arranging and connecting activities with transitions. active true com.glideapp.workflow
Workflow Runtime Engine com.glideapp.workflow Enables the creation of workflows that drive automated processes. This may entail generating tasks based on conditions, running scripts, generating approvals, or other actions. Satisfies the same need as the Execution Plans plugin but with greater control and an easier interface. active false com.glide.diagrammer, com.glide.vars, com.glide.schedules, com.glide.relative_duration, com.glide.web_service_application, com.glide.service_api, com.snc.datastructure, com.glideapp.live_feed