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Platform performance

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Platform performance

The perceived performance of your ServiceNow instance is made up of certain components.

Troubleshooting performance by monitoring and diagnosing the following components helps to ensure system optimization.

  • Application server response: Time for the application server to process a request and render the resultant page.
  • Network latency and throughput: Time for the network to pass your request to the server and to pass the response back.
  • Browser rendering and parsing: Time for your browser to render the HTML and parse/execute Javascript.
  • Instance cache: The amount of system resources available for processing.

Instance cache effects on performance

There is a performance degradation whenever you purge and rebuild the instance cache. During core business hours, avoid or minimize any of the following actions that cause a purge and rebuild of the instance cache.
  • Adding or updating system properties
  • Adding or updating dictionary entries
  • Committing update sets
  • Adding or updating translations