On-call scheduling ITIL functions Users with the itil role can use on-call scheduling functions to keep track of rotation schedules. The following list describes these ITIL functions. View schedules for their groups. View their personal schedule. View calendars View reports View my group schedulesYou can see the on-call schedules for groups that you are a member of.View my scheduleYou can view when you are on-call and the escalation lineup for a particular date range.View calendarsOn-call calendars provide a way of visualizing the on-call rotation for a group.View a report for on-call schedulingYou can schedule a report of users who are on-call or a catch-all for for one or more groups during a specific time period.View an escalation reportThe escalations report shows you what the escalation sequence is and which rules apply for the selected date. For each group, you can choose to show either the active roster members or the on-call person. Define lead time for email remindersOn-call scheduling includes a scheduled job that checks if any on-call members need to be notified about upcoming on-call commitments. The lead time for when reminders are sent can be modified.Resend on-call email remindersYou can resend email reminders, which can be useful to inform group members about changes in their shift.