Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Trigger rules upgrade

Trigger rules upgrade

When an instance running group on-call rotation is upgraded, some data from the notification rules is migrated to other tables.

The migrated information is recorded in the Notification rules - migration report, which the administrator can run in Reports > View/Run.

Figure 1. Notification rules migration report
Notification rules migration report

Trigger rules supersede the On-call Rotation Notify and On-call Rotation Cancel on-call business rules used in previous releases. If you customized on-call business rules in previous versions, you must deactivate these business rules before you can work with trigger rules.

Note: This is a one-time upgrade. If you have already upgraded trigger rules in the earlier release, you do not need to upgrade again. When you upgrade to an instance that has on-call scheduling application installed, the behavior of trigger rules for on-call scheduling changes.