Override a template value

You can customize an email notification to override a specific value without changing the basic information contained in the template.

Before you begin

Role required: admin

Procedure

  1. Navigate to System Policy > Email > Templates.
  2. Open an email template.
  3. Enter a new value for the field you want to override.
  4. Click Update.

Example

For example, you might change the subject line to read The risk level of ${sys_class_name} ${number} has been raised to ${risk}. This would not change the basic information about the change request contained in the template, but would make the email notification appropriate for the change manager who needs to know when risk levels are escalated above a certain threshold.