Create a notification filter

Notification filters enable a user to control the delivery of messages by creating special conditions on multiple tables in a single, reusable filter.

Before you begin

Role required: admin

About this task

For example, you can create a filter that controls message delivery when active incidents, problems, and change requests for network issues reach a critical state. Notification filters are available for selection in the Filter field of a user's Notification Preferences form.
Note: The system applies the user's filter conditions after the administrator's conditions have been evaluated. If the administrator's conditions fail, the system ignores notification filters.

Procedure

  1. Navigate to System Notification > Email > Notification Filters and create a record.
  2. In the Notification conditions related list of the new record, create and submit filter conditions on one or more tables.
    A notification condition
  3. Repeat the procedure to create additional conditions on other tables for this filter.
    A notification filter