Modify notifications for a specific user device

After you set up the devices through which users can receive notifications, you can assign the notifications to each device and add advanced conditions to limit what notificaitons you can receive.

Before you begin

Role required: admin

Procedure

  1. On the Notification Preferences page for a user, find the notification from the list of notifications.
  2. Click Edit next to the notification. The preferences for that notification appear.
  3. Fill in the fields on the form (see table).
  4. Click Submit.
    Figure 1. Notification preferences for a user's device
    Table 1. Form fields
    Field Description
    Notification Message Select the notification. Related fields appear for certain notifications. For example, if you select CI affected or Location affected, a field appears for selecting the CI or the location. Duplicate messages are not permitted on a device.
    Device Modify the device if necessary.
    Schedule Select a schedule that determines when the notification can and cannot be received.
    Filter Select a pre-configured filter with the criteria that determines when the notification can be sent. For example, you might select a filter whose conditions send notifications when an incident with a priority of 1 - Critical is opened for a network issue. The system evaluates the conditions in this filter after the conditions in the administrator's notification filter. This field is not available when an advanced filter is configured.
    Advanced filter Select this option if you want to use the condition builder to create additional criteria. When you select the check box, the Filter field is replaced by the Table and Conditions fields.
    Table Select the table for the notification. For example, if you select the CI affected notification message, you might select the Incident [incident] or Change Request [change_request] table. This field appears when you check the Advanced filter check box.
    Conditions Define as many conditions as needed to limit the notifications you receive.