Email forwards as replies

Properties are available to force inbound actions to process forwarded mail as replied mail.

These properties control the subject prefix that the inbound actions use.

Table 1. Properties that process forwards as replies
Property Value needed
glide.email.reply_subject_prefix re:,Re:,RE:,aw:,r:,fw:,fwd:,Fwd:,FWD:
glide.email.forward_subject_prefix [any text that is not a forward prefix]
This causes all forwarded and replied to mail to be processed by the Update Incident inbound action.
Note: The glide.email.forward_subject_prefix property must contain some text in order for the forwarded email to be processed as a Reply. It can be any text except a forward prefix (that is, fw:,fwd:,Fwd:,FWD:).