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Example assignment of tasks via email

Example assignment of tasks via email

Name:value pairs in an email template can set field values in a record.

For example, the change.itil.approve.role email template lists several fields in the outbound notification.
Figure 1. The Email Template form
Notice the line in the template that shows Priority:${sysapproval.priority}. When replying to this email, the approver can change the value of the Priority field directly from the email. For example, the approver could set the priority to 4- Low:
Priority: 4