UI16 banner frame

The banner frame runs across the top of every page.

The banner frame for UI16 contains a logo and the following information, controls, and tools. To configure the banner frame logo, text, and colors, see Configure logo, colors, and system defaults for UI16.
Table 1. UI16 banner frame controls
Control Description
User menu Provides access to the following options:
  • Profile: Opens your user profile, where you can edit personal details and customize your notification preferences.
  • Impersonate User: Allows users with the impersonator role to switch user views without logging out; useful for testing security and role-specific setup functions.
  • Elevate Roles: Allows users with elevated privilege roles to elevate to a higher security role when needed and then return to their normal role.
  • Logout: Returns to the Welcome page for subsequent login.
Connect sidebar icon (Connect sidebar icon) Opens the Connect sidebar to begin or continue conversations.
Global text search icon (Global text search icon) Searches for text in multiple applications.
Help icon (Help icon) Provides options to tour what is new in UI16 and to open the User Guide or Product Documentation.
  • What's New: Opens a short slideshow that highlights new UI16 features.
  • User Guide: Opens the user guide, an in-product set of documents designed to introduce users to the platform. This option is available only when the User Guide plugin is activated.
  • Search Product Documentation: Opens the official ServiceNow product documentation.
Gear icon (Gear icon) Displays the system menu with additional settings and controls.

The gear icon, located within the banner frame, displays the system settings pop-up window. The system settings are organized by tab. At the top, administrators (admin role) see the Switch to UI15 button if UI16 is activated.

Table 2. System settings
Control Description
General tab
Accessibility Enabled Section 508 accessibility features are activated when this setting is enabled.
Compacts the user interface The UI is optimized to display more information in the browser window when this setting is enabled.
Wrap Longer Text in List Columns Long strings wrap in list columns instead of appearing as one long line when this setting is enabled.
Compact list date/time Date and time values appear in a compact format when this setting is enabled. The year is not shown for date values within the current year, and seconds are not shown for time values. This setting is not available if the Date/Time selection is Time Ago.
Date/Time The format in which dates and times appear depends on this setting. Select Calendar (for example, 2015-11-13, 15:58:58), Time Ago (for example, 11 minutes ago), or Both.
Language Select a language or return to the default language (Return to default language). This setting is available if a language plugin is activated.
Time zone Select a time zone or return to the default time zone (Return to default time zone).
Domain Specifies the currently selected domain for organizations that are using domain separation. The user must have the domain_admin or admin role for this setting to appear.
Show domain picker in header Places a domain picker in the banner frame, next to the user menu, when this setting is enabled.
Printer friendly version (Printer friendly version icon) Opens a printer friendly version of the current content frame.
Theme tab
Theme Select a theme for the user interface. Select the System theme to return to the default theme.
Forms tab
Tabbed forms Form sections and related lists appear in tabs when this setting is enabled.
Related List Loading Determines when related lists load on forms. For more information, see Configure when a related list loads.
Notifications tab
Connect Mobile Notifications Users receive conversation requests on mobile devices when this setting is enabled. This setting is available if Connect is enabled.
Connect Desktop Notifications Users receive conversation requests on desktop computers when this option is enabled. This setting is available if Connect is enabled.
Connect Email Notifications Users receive an email notification of a conversation request when this setting is enabled. This setting is available if Connect is enabled.
Developer tab
Application (Administrators only) Provides a link to the application picker, the Applications list (Link to the Applications list), and the currently selected application (Link to the currently selected application).
Show application picker in header Places an application picker in the banner frame, next to the user menu, when this setting is enabled.
Update Sets (Administrators only) Provides a link to the Update Sets list, the Update Set picker, and the currently selected update set.
Show update set picker in header Places the update set picker in the banner frame, next to the user menu, when this setting is enabled.
JavaScript Log and Field Watcher (Administrators only) Opens the client-side JavaScript Debug window.
Figure 1. System Settings window, General tab
General tab of the system settings window