Administer context-sensitive help

Context-sensitive help can be used in its default configuration with no customizations.

Users click the help icon to open the default help pages provided in the base system. For any page that does not have context-sensitive help defined, the instance displays the help system welcome page. Users can use the search feature or the index to find the correct help topic.

Alternatively, administrators can create custom context-sensitive help to suit the needs of their organizations. Create a new help context that links the help icon to a topic describing a list, form, or specific record. You may initially want to set a base URL to direct to a help system other than the default ServiceNow help system.

This video demonstrates how to set up custom help.