Context-sensitive help can be used in its default configuration with no
Users click the help icon to open the default help pages provided in the base system. For
any page that does not have context-sensitive help defined, the instance displays the help
system welcome page. Users can use the search feature or the index to find the correct help
Alternatively, administrators can create custom context-sensitive help to suit the needs of
their organizations. Create a new help context that links the help icon to a topic
describing a list, form, or specific record. You may initially want to set a base URL to
direct to a help system other than the default ServiceNow help system.
This video demonstrates how to set up custom help.