Administrators and users with the image_admin or content_admin role can upload and store
images in the database.
These images are saved in the Images [db_image] table. Uploading an image to the database
allows it to be referenced from HTML fields and by appending the name of the image to the URL
of the instance.
Images vs attachments
If you want to access an image from a record, or if you want to prevent users from
appending the image name to the URL of the instance, upload it as an attachment instead.
When you upload an image as an attachment, the image is saved in the Attachments
[sys_attachment] table. See Attachment administration and Manage attachments for more
Navigate to New to add a new image.
to see the list of images stored in the database. Click
The following fields are available:
- Name: enter the file name by which to reference the image in
- Active: select the check box to allow the image to be
referenced in HTML.
- Category: select a category in which to organize the image
- Image: select Click to add... to upload
an image. If an image is already uploaded, click [Update] to
upload a new version of the image or [Delete] to remove the
- Format, Size bytes,
Height, and Width: view current image
metadata; this information is automatically populated when the image is uploaded.
Acceptable image file types
Upload image files with the following extensions:
Note: The system does not support uploading zip files that contain .bmp images.
If you upload an image that may not be supported in Internet Explorer browsers, a warning
message appears. For example, Internet Explorer does not support JPEG images that are
encoded in CMYK format.
The system does not support uploading images in the .ico format through this interface. The
.ico format is required by Microsoft
Internet Explorer for favorite icons. To upload an .ico image, attach the .ico image to a
record instead of using the standard image upload interface.
To understand how to insert an image into a form record, see the Insert an image into your article, incident, or other form
record blog post in the ServiceNow Community.