The user interface (UI) is the main way to interact with the applications and
information in a ServiceNow
The following versions of the user interface are available. Each new version is intended to
provide an updated look and usability improvements.
Notable features of the UI16 interface include real-time form updates, user presence, a
redesigned application navigator with tabs for favorites and history, and enhanced activity
streams. UI16 is the default user interface for new instances. For upgraded instances, an
administrator must activate UI16.
Features introduced in the UI15 interface included redesigned icons, the ability to specify
when related lists load with a form and other new options on the system menu, and form
UI11 builds on the classic user interface by adding the Edge and several features including
split screen, bookmarks, and flyout windows. UI11 is activated but disabled by default.
Table 1. User interface components
||Displays at the top of every page and contains a logo, global navigation controls,
and tools. See UI16 banner frame, UI15 banner frame, or UI11 banner frame.
||Also called the left-navigation bar. Provides links to all applications and modules.
See UI16 application navigator, UI15 application navigator, UI11 application navigator.
||Displays information such as lists, forms, homepages, and wizards.
||A toolbar on the left side of the UI15 and UI11 interfaces that provides quick links
to commonly used features. See The Edge.
In UI16, the Edge
is replaced by the Favorites tab of the application navigator
represented by a star. The collapsed view of the UI16 application navigator is similar to