Data management

Data in ServiceNow is stored and managed according to a principled structure that administrators can view and configure. Data management functions include importing, exporting, and archiving database data and configuring fields and tables.

  • The data is stored in database tables and records.
  • Various tools exist to manage this data.
    • The schema map displays CI relations graphically.
    • Data dictionary tables store structure and relationship definitions.
  • Various plugins provide additional functionality.
  • Data import and export simplifies managing large sets of data through import maps and a number of exportable formats.
  • Field normalization makes records more readable and prevents duplication of data.
  • Scripting support allows for advanced customizations and automation of data management.