Import a record from the template

After updating the import template with new data, import the template to your instance.

Before you begin

Role required: admin


  1. Navigate to the same list you used to download the import template.
  2. From the list view, right-click the column heading and select Import.
    Import template insert or update records
  3. From Insert or update, select the import type.
  4. From File, select the import template to import.
  5. Click Upload and Preview Import Data.

    ServiceNow validates the template.

    If the template passes validation and the imported preview matches your expectations, click Complete Import to import records into the current table. If the template fails validation, review the errors. Click Ignore Errors and Complete Import to continue the import by skipping any bad data cells.