Import Sets key concepts

Import Sets is a powerful tool used to import data from various data sources, and then map that data into ServiceNow tables.

The Import Sets table acts as a staging area for records imported from a data source.

Note: Data should not be imported in extremely large chunks. Creating an extremely large import set can cause delays and system outages.

A transform map determines the relationships between fields displaying in an Import Set table and fields in an existing ServiceNow table, such as the Incidents or Users table.

Importing sets will skip records when the data in the instance matches the data being imported.

Note: Import Sets run as user System. Therefore, Import Sets cannot add data to encrypted fields.