Configure the email property for activity formatter

The system property glide.ui.activity.email_roles enables you to control which roles can see emails in the activity formatter.

Before you begin

Role required: admin

About this task

In the activity formatter, users see activity only for fields they have permission to read. For example, self-service users might see the activity formatter on the self-service view of the Incident form, but they do not see work notes, unless security rules have been customized to allow this.

If the Sent/Received Emails field is included in the activities list, all users see all emails. No determination is made whether an end user, for example, should see an email containing work notes. Configure this property to restrict this capability to specified roles.

Note: Email does not appear as an activity until it is sent. If email properties are not configured for outbound delivery, the message can be found by navigating to System Mailboxes > Outbox.

Procedure

  1. Navigate to System Properties > UI Properties.
  2. Locate the property labeled List of roles (comma separated) that can view emails in the Activity Formatter when "Sent/Received Emails" are included.
  3. Add roles to the property, separated by commas.
    These are the only roles that can see email in the activity formatter. All other roles are prevented from seeing email. If no roles are listed, all users can see email. The itil role is on the list by default.
  4. Click Save.