Define an option for a choice list

How to define a static list of available options.

Before you begin

Role required: personalize_choices

Procedure

  1. Navigate to a form where the field appears.
  2. If the choice list is dependent on another field, enter the choice value that the options depend on.

    For example, on the incident table, the Subcategory is dependent on the Category. To customize which subcategory choices are available for the hardware category, select Hardware in the Category field.

  3. Right-click the field label and select Configure Choices.
  4. Use the slushbucket to rearrange the order, add, or remove items or to create new items.
  5. Click Save.

    To dynamically add items to a choice list, use the addOption GlideForm method .

    Note: Some business rules may be affected by changes to choice list options (for example, default Incident states).