Request a VPN service For all VPN requests, including provisioning, modifications, or general questions, use the Service Catalog VPN Request form. Procedure Open HI. Navigate to Self-Service > Service Requests > VPN Requests. Select the appropriate VPN request type. Answer the questions. Questions vary depending on the request type selected. Click Submit. ResultOnce your request is submitted, ServiceNow will work with your network engineer(s) to test and validate that the VPN is successfully passing traffic. To ensure that your questions are answered in a timely manner, please address VPN-related questions during this process.