Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Modify the Glide durations format

Modify the Glide durations format

In order to convert fields that are displayed in milliseconds (such as 'Resolution Time' on the Incident table) to a duration format (Months/Days/Hours/Seconds), populate the attribute field on the dictionary with: format=glide_duration.

Now the value will be displayed as a duration in lists and can be utilized in the Configure Calculations functions. This may be very useful to illustrate ITIL KPIs such as Mean Time To Repair.

Field Dictionary:
Figure 1. Duration Dict
Results in list:
Figure 2. Duration Result