Attach an article

If contextual search is available in a form that uses the knowledge search icon, that icon is removed to ensure there is only a single knowledge search mechanism for that form.

About this task

To retain the ability to attach a selected article to that form, an extra Attach button appears on the search results list, and an Attach to incident button appears on the displayed knowledge article.

Figure 1. Attach Button

Procedure

Click the relevant button to attach that knowledge article to that incident, adding details of the knowledge article to the task.