Define contextual search You can add and configure contextual search functions for fields in forms, record producers, and wizards. For example, you can add a new contextual search capability to the Service Desk Call form, linking search to the short description in that form. This automatically provides relevant knowledge to service desk staff when they respond to calls, helping to resolve these calls more quickly. By default, the system provides contextual search for incident record producers and the Incident form to help with incident deflection and resolution. Contextual search process flowUnderstand the steps you follow to define the contextual search process.Define search contextCreate a search context to define a contextual search, with links to define which forms and record producers use that search.Define contextual search for a formDefine contextual search for the form associated with a table.Define search fields on a formContextual searches are based on the content entered in selected search fields on forms. You can define multiple search fields for a form, with one field selected as the default. Create an email notification for search results Edit the email notification that is sent when the relevant record is created to include search results.Search as different userWhen you define contextual search for tables, you can choose to display search results as they would appear to a different user who performs the search.Define contextual search for record producerYou can define a record producer to trigger a search based on text entered in the Comments field, and display search results at the bottom of the record producer. Define contextual search for wizardYou can define contextual search for a wizard.Apply configuration to searchYou can apply configurations to define conditions for each search context. For example, you can configure the catalog search resource to only display search results from a specific service catalog.