Create a static HTML block

Use static blocks for text that does not change. For example, use a static block for a site footer with only the company or organization name. A static HTML block allows any HTML code to be run within a page.

Before you begin

Role required: content_admin or admin

About this task

The HTML editor in the static block has limited functionality for designers who are familiar with editing HTML, Jelly, or Javascript. The HTML editor can also add tags or formats that advanced coders find unnecessary. For more advanced options, use dynamic blocks.


  1. To create a new static HTML block, navigate to Content Management > Static HTML.
  2. Click New.
  3. Complete the Static Content form.
    Table 1. Static Content form
    Field Input value
    Name Enter a unique name for the static HTML content block.
    Category Select a category to provide organization for the static HTML block. The category also determines the detail page in which static HTML block links open. (Detail pages often display information in different ways). Default options include:
    • None
    • General
    • Knowledge Base
    • Service Catalog
    Frame Select a border styling for the static HTML block. For more information, see Creating a New Frame.
    Active Select this check box to make the block available for use.
    Conditional Enter any scripted conditions to be applied. If selected, adds a Condition script field to the form.
    Static Content Enter HTML code that determines the behavior of the static HTML block.