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Create a content page

Create a content page

The core of the content management system is a page.

Before you begin

Pages are built from content blocks and organized into sites. Pages display as regular webpages that are rendered in HTML. Constructing a content page requires a basic knowledge of HTML. Content pages are formed by arranging content blocks in pre-defined layouts. They can be used to present login pages, search pages, or ServiceNow content.


  1. Navigate to Content Management > Sites.
  2. Open the site that will contain the page.
  3. In the Pages related list, click New.
  4. Define the settings on the Page form.
    Field Input value
    Name Enter a unique name for the page.

    As a best practice, prefix each page name with the name of the site followed by a dash and then the function of the page in the site. For example, ESS - Catalog Detail, ESS - Search Results, and ESS - Site Entry are all clear names for pages within the ESS site.

    URL suffix Enter the URL suffix for the page. The suffix is incorporated into the URL as follows:

    Parent page Select the existing page that will be the parent of the current page. Parent pages keep sections within large sites sortable on the site list of pages. Parent pages are also used to dynamically create basic bread-crumb functionality. Use CSS to define menus that give the Parent page context within the user interface.
    Layout Select a layout to use for the page. Layouts define dropzones where content blocks can be added to the page.

    If this field is left blank, the page inherits the default layout of the site. If the site does not have a default layout, there is only a single dropzone for the entire page.

    Content theme Select a theme to use for the page. Themes bundle CSS style sheets that are applied to all content within the page.

    If this field is left blank, the page inherits the default theme of the site. As a best practice, use the default theme unless the page requires a different set of CSS style sheets from the other pages in the site.

    Frame buster Select this option to remove any restrictions placed by frames that contain the page. Use this option to avoid frame-within-frame issues that can sometimes occur with improper linking.
    Content site Select the site associated with the content page. If you created this page from a related list, this information is automatically provided. The content site also determines part of the page URL, as follows:

    Read roles Click the lock icon to open a list for selecting roles that can view the page.
    Model document A document ID of a record to display by default.
    Page status Select a status for the page, such as Published or Retired.
    Created by Specify the user who created the page. If you are logged in with a role that has higher privileges than your user name and you enter your user name, the field defaults to the role. For example, if you are logged in as an Admin and you type your name, which has lower privileges, this field displays Admin.
    Title Enter a title for the page.
    Description Enter a description of the page.
  5. To add content blocks, click Edit Page under Related Links on the Page form.
  6. Click Add Content.
  7. Select a content block from the picker.
  8. Select the dropzone where the content is to be added.
    Note: You can create content blocks by adding one of the content blocks named *New [block type] to the page.


Default CMS Administration page