Team member identification

Before starting to build a CMS, it is important to identify the members of the team and their responsibilities.

Identify these resources before beginning to build the CMS website or any pages:
  • The person responsible for gathering corporate style design guidelines, defining the copy (written terminology and content for the site), and defining the site flow.
  • The CMS webmaster who works with the first resource, executes the designs, and makes the site work. The webmaster needs the following skills:
    • Basic ServiceNow administration skills
    • HTML
    • CSS
    • Graphic design
    • Web design
After you identify the project team members, establish who is responsible for the tasks that must be completed as the CMS website is build.
  • Determine who owns each page.
  • Set a page update schedule so owners do not overwrite each other.
  • Formalize content management processes, including content review and page updates.