Use assessments to evaluate, score, and rank records from any table in the system.

You can assess projects that executives want to evaluate for effective management, or rate and compare a vendor's goods and services. Use assessments to send custom questionnaires to selected users or write scripts that query the database directly. You can then compare assessment results for the records using unique graphical views designed to highlight key performance information. Share an assessment between ServiceNow instances by exporting and importing the assessment as an XML file.

The Assessments plugin is enabled by default.

Domain separation

Assessments support domain separation. All assessable records be in the same domain as the elements required to perform the assessment. A metric type in the global domain can only assess records in the global domain. The categories, metrics, and users associated with that type must all be in the same domain. To assess records in a different domain, the type, categories, and metrics must be created in that domain.