Set up Section 508 compliance features

Follow the instructions on this page to set up the ServiceNow Section 508 compliance features.

About this task

The ServiceNow platform includes features that support several specifications in the Section 508 of the US compliance code to make the interface accessible to users with disabilities. These features improve the user experience when using ServiceNow with screen readers and keyboard navigation.

Procedure

  • Enable the Section 508 accessibility feature.
  • Disable the list editor feature.
  • [Recommended] Customize the colors of mandatory field status indicators from the default settings to create greater contrast.

Enable the section 508 accessibility feature for UI16 and UI15

Alternative text is included for images throughout the user interface. Settings control the rendering of alternative text for screen readers in place of images and allows skip links to work more effectively.

About this task

Users can enable the Section 508 accessibility feature by selecting the Accessibility Enabled check box in the system menu. This enables accessibility for the current user.

System administrators can enable the Section 508 accessibility feature for all users:

Procedure

  1. Navigate to User Administration > User Preferences.
  2. Select the glide.ui.accessibility preference.
  3. Set the Value field to true.
  4. Set the System field to true.

Enable the Section 508 accessibility feature for UI11

Alternative text is included for images throughout the user interface. Settings control the rendering of alternative text for screen readers in place of images and allows skip links to work more effectively.

About this task

The system administrator and users with the itil role can enable the glide.ui.section508 property and provide accessibility for all users.

Procedure

  1. Navigate to System Properties > UI Properties.
  2. Select the check box for the following property: Controls rendering of alternate text. By default alternate text is NOT rendered (false).
  3. Click Save.

Disable the list editor feature

The glide.ui.list_edit property controls list editing, which allows users to edit field values directly from a list without navigating to a form. When using the ServiceNow system with assistive technologies, disable this feature to allow users to tab between fields more quickly. The default value is true, which enables the list editor.

  1. Navigate to System Properties > UI Properties.
  2. Clear the check box for the Enable list editing property.
  3. Click Save.

Change the color of mandatory field status indicators

Each element in a form can display a colored indicator to the left of the label. These field status indicators enable administrators to highlight certain fields and give status information to users.

The default indicators are:
  • Red: mandatory field needs a value
  • Light red: mandatory field has a value
  • Green: field has changed
  • Orange: your security access does not let you modify the field value

A system administrator can customize the colors of these field status indicators to be black and white or some other color combination with high contrast for easier viewing.

The field status indicator is accessible to assistive technologies such as screen readers, which read aloud the state of the field rather than the display color. The Alt and Tooltip fields are used to specify this alternative text.

See the following websites for information about CSS color declarations (including hex or RGB notation):