What to do when you are ready to begin travelling to the first task.
Open the task record from the map, and click Start
Travel under Related Links.
The ServiceNow system
enters the time in the Actual travel start field.
When you arrive at the job site and begin the task, open the task record, and
click Start Work under Related
The system enters the time in the Actual work start
When the work is done, open the task record and add a work note describing what
you did to complete the task.
Click Close Complete under Related
The system redraws the map and removes the icon for the completed task. The
next accepted task in the route is relabeled as number
1. The agent icon appears at the site of the last