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Start work

What to do when you are ready to begin travelling to the first task.

  1. Open the task record from the map, and click Start Travel under Related Links.

    The ServiceNow system enters the time in the Actual travel start field.

  2. When you arrive at the job site and begin the task, open the task record, and click Start Work under Related Links.

    The system enters the time in the Actual work start field.

  3. When the work is done, open the task record and add a work note describing what you did to complete the task.
  4. Click Close Complete under Related Links.

    The system redraws the map and removes the icon for the completed task. The next accepted task in the route is relabeled as number 1. The agent icon appears at the site of the last location update.

    Agent map with next task