Request additional information

If there is not enough information to create transfer orders to move the necessary parts to where the agent can receive them, the dispatcher can request more details from the qualifier.

  1. Navigate to Work Management > Dispatching > Dispatch Queue.
  2. Open a work order task in Pending Dispatch state.
  3. In the Work Notes field, enter a reason for returning the work order.
  4. Click Request more information.

    The task state changes to Draft and the work order state changes to Awaiting Qualification. If work management is configured for automatic qualification, the work order state remains at Qualified.