If there is not enough information to create transfer orders to move the necessary
parts to where the agent can receive them, the dispatcher can request more details from the
Open a work order task in Pending Dispatch state.
In the Work Notes field, enter a reason for returning
the work order.
Click Request more information.
The task state changes to Draft and the work order
state changes to Awaiting Qualification. If work
management is configured for automatic
qualification, the work order state remains at