Deleting a work order should be used only for cleaning up errors, such as duplicate
For tracking purposes, the correct method for managing a work order that is no
longer in use is to change the work order state to Closed
Complete, Closed Incomplete, or
Canceled. Closed and canceled work orders are inactive and do
not appear on work order lists.
Delete a work order only to clean up errors, such as
duplicate work orders. Deleting a work order automatically deletes all associated
work order tasks. This ensures that agents are not assigned work order tasks that
are part of a deleted work order.
Open a work order.
Confirm the action when prompted.