Dispatch a task from the queue

After all request tasks are qualified, the parent request state automatically changes to Qualified.

Before you begin

Role required: wm_dispatcher, wm_initiator_qualifier_dispatcher, or wm_admin

Be sure the facilities administrator has sourced parts and created transfer order lines before dispatching work order tasks to agents.

Procedure

  1. Open a task.
  2. Select an assignment group for the task.
  3. Select an individual agent in the Assigned to field.
    The lookup list displays all of the agents in the assignment group.
  4. Click Update.
    The task is now dispatched in the Assigned state.