Task windows

A task window is the time period, bordered by start and end times, in which a task should be performed.

A task window can be flexible or fixed and is used by the auto-routing and auto-dispatch features to determine a staff member's daily schedule. A flexible window has start and end times that ServiceNow attempts to respect when dispatching or routing a task automatically. The system can reschedule a flexible task window if necessary to make it fit into a staff member's schedule. A fixed task window cannot be rescheduled. If the auto-router or auto-dispatcher cannot schedule the task for the fixed window time period, that task is not scheduled at all. The time interval configured for a window cannot be less than the time required to perform the task.