A task window is the time period, bordered by start and end times, in which a task
should be performed.
A task window can be flexible or fixed and is used by the auto-routing and auto-dispatch
features to determine a staff member's daily schedule. A flexible window has start and end
times that ServiceNow
attempts to respect when dispatching or routing a task automatically. The system can
reschedule a flexible task window if necessary to make it fit into a staff member's
schedule. A fixed task window cannot be rescheduled. If the auto-router or auto-dispatcher
cannot schedule the task for the fixed window time period, that task is not scheduled at
all. The time interval configured for a window cannot be less than the time required to
perform the task.