Work order tasks allow qualifiers to define separate activities that must be done to
complete a work order.
A work order contains one or
more work order tasks. Work order tasks allow qualifiers to define separate activities that must
be done to complete a work order. ServiceNow creates a work order task automatically when a user with the wm_qualifier or
combination role moves a work order from Draft to Awaiting
Qualification and populates the task with information from the work order. This user
can edit existing tasks or create new ones at any time.
A key feature in work management is the ability to create multiple work order tasks under a
single work order. Splitting a work order into separate tasks, when necessary, enables qualifiers
- Assign different aspects of a single work order to different agents.
- Assign work to agents with different skill sets.
- Assign work to agents in different locations.
- Schedule parts of the work at different times.
- Schedule tasks so they are done one after another.
- Schedule tasks so they are done at the same time by different agents.
- Schedule additional tasks, if necessary, to complete the work order.
- Coordinate the arrival and usage of the parts required to complete a work order.