Routing restrictions

Certain general restrictions apply to auto-routing.

  • If you attempt to auto-route more than 200 tasks, routing fails and the system displays a message describing the error.
  • If a task cannot be auto-routed because of an impractical or missing location, or because the task window cannot be scheduled, ServiceNow displays a message advising that the unroutable task was not included in the new sequence.
  • Dependent tasks cannot be auto-routed if the routing would produce a circular relationship.
Note: The system returns any unroutable task to the Pending Dispatch state.