Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Request task management

Request task management

A request contains one or more tasks. These tasks allow qualifiers to define activities that must be done to complete a request.

Administrators can create multiple tasks under a single request.

Splitting a request into separate tasks, when necessary, enables qualifiers to:
  • Assign different aspects of a request to different staff members.
  • Assign tasks to staff members who have different skill sets or are in different locations.
  • Schedule tasks so they are either done one after another, or at the same time by different staff members.
  • Schedule additional tasks, if necessary, to complete the request.
Note: If you have the Request lifecycle is request driven configuration option activated, you can manually add tasks as needed. If you have Request lifecycle is task driven activated, an initial task is automatically created when the request record is created.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.