Work orders are qualified to create and assign the work order tasks.
In the basic work management system, a user with the wm_qualifier role selects the dispatch
group, adds work order tasks, and defines part requirements. The
property controls whether the choice list of available dispatch groups is filtered by proximity
to the task location.
The qualifier can add the Affected CI, Short
description, and Description to a work order if the initiator
did not provide complete information. Qualification can be manual or automatic. You can configure
the ServiceNow system to promote the work
order from Draft directly to Qualified without the
qualification stage. When you are using manual qualification, a work order cannot advance to the
Qualified state until all its tasks are qualified.
Note: To activate the qualifying phase of the work management workflow, you must turn
on Qualification in . By default, the slider is OFF.