The ServiceNow Field Service
Management application helps organizations manage work tasks of any kind that need to be performed
Field Service Management matches tasks to agent skills, geographic territory assignments, and
available inventory. Agents then do the work and track their travel and work time. For example, a
centralized IT department may select IT agents based on skills and territories, then send them
out to remote offices to fix computers, install servers, and perform printer maintenance.
Field Service Management is integrated with Service Management (SM), which helps you manage
settings for all SM-based applications, such as Facilities Service Management and Finance Service
The following podcast offers additional information on the use of Field Service Management.