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Field service groups

Field service groups

Work orders and work order tasks can use several different types of groups.

  • Qualification, type is qualification
  • Dispatch, type is dispatch
  • Assignment, type is work
  • Vendor, type is vendor

Before using field service automation in a production environment, create at least one group of each type to cover all locations. Field service group information can be found in User Administration > Groups and Work Management > Administration.