A dispatch group is a set of users who can select an agent to complete a work order task.
Dispatch groups are filtered based on location coverage. If only one dispatch group covers the
location specified on a work order task, that group is added to the Dispatch Group field
on the work order task record automatically. If multiple dispatch groups cover the specified
location, use the lookup list to select a dispatch group. If no dispatch group is assigned, the
work order task cannot progress to the Pending Dispatch state.