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Create dependencies between work order tasks

Create dependencies between work order tasks

If one work order contains multiple tasks, you can create dependencies between the tasks.

The dependencies enforce the order in which a single agent or multiple agents perform the tasks. For example, on a work order for a new server, one agent may install the server, the upstream task, and a different agent configure the server after installation is complete, the downstream task. You can specify multiple dependencies, both upstream and downstream, for a single task. ServiceNow prevents circular relationships where two tasks are dependent on each other. The system considers all upstream dependencies when deciding if a task can be auto-assigned.

Note: Dependencies can only be set for work order tasks in the Draft state.