Create dependencies between work order tasks

If one work order contains multiple tasks, you can create dependencies between the tasks.

The dependencies enforce the order in which a single agent or multiple agents perform the tasks. For example, on a work order for a new server, one agent may install the server, the upstream task, and a different agent configure the server after installation is complete, the downstream task. You can specify multiple dependencies, both upstream and downstream, for a single task. ServiceNow prevents circular relationships where two tasks are dependent on each other. The system considers all upstream dependencies when deciding if a task can be auto-assigned.

Note: Dependencies can only be set for work order tasks in the Draft state.